Customer Care Specialist – Motor Industry & CRM

Motus Corporation; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading automotive service provider in Gauteng is seeking a Customer Service Representative to efficiently handle customer inquiries and resolve issues. The ideal candidate should possess strong communication skills and relevant experience, having worked in the motor industry. Responsibilities include maintaining customer records professionally and contributing to a positive team environment. A Matric certificate and customer service experience are essential, along with the ability to work under pressure.

Qualifications

• Minimum 2-3 years’ service advisory experience within the motor industry.
• Minimum 2-3 years customer service experience in a competitive environment.

Responsibilities

• Record, investigate, and resolve customer issues.
• Promote and enhance positive customer relationships.
• Handle calls professionally using CRM.

Skills

Problem-solving skills

Strong communication skills

Active listening skills

Conflict management skills

Computer skills (MS Outlook, Word)

Social media experience

Education

Matric / Grade 12

Customer Care / Call Centre certificate

Motor industry knowledge

Tools

Microsoft CRM

Job description

A leading automotive service provider in Gauteng is seeking a Customer Service Representative to efficiently handle customer inquiries and resolve issues. The ideal candidate should possess strong communication skills and relevant experience, having worked in the motor industry. Responsibilities include maintaining customer records professionally and contributing to a positive team environment. A Matric certificate and customer service experience are essential, along with the ability to work under pressure.