Customer Care Specialist (Call Center)

WNS; Durban; On-site; ZAR 200 000 - 240 000; Full time

Job summary

A leading Business Process Management provider in Durban seeks a Customer Service Representative to enhance customer experience and loyalty. The role emphasizes handling high-volume enquiries, providing accurate information, and promoting client products. Candidates should have a minimum of 12 months of experience in a contact center. The company offers strong career development programs and is dedicated to treating customers fairly while maintaining a high standard of service.

Qualifications

• Minimum 12 months experience in a customer service role, particularly in a contact center.

Responsibilities

• Handle high volume customer enquiries with clear instructions.
• Identify customer needs to provide high quality service.
• Promote client's products and enhance customer loyalty.
• Provide accurate information on products and services.
• Escalate queries and complaints to relevant teams.
• Ensure customer retention and loyalty.
• Maintain accurate and secure customer records.
• Adhere to company policies and standards.
• Promote fair treatment of customers.

Skills

Customer service

Pro-active problem solving

Team work

High stress tolerance

Adaptability

Job description

A leading Business Process Management provider in Durban seeks a Customer Service Representative to enhance customer experience and loyalty. The role emphasizes handling high-volume enquiries, providing accurate information, and promoting client products. Candidates should have a minimum of 12 months of experience in a contact center. The company offers strong career development programs and is dedicated to treating customers fairly while maintaining a high standard of service.