Customer Care Call Centre Specialist

Go Skills Cafe; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading global provider of customer service solutions is seeking a Call Centre Operator in Cape Town. This role involves managing customer calls, ensuring their inquiries are addressed efficiently, and building strong client relationships. Applicants should possess strong communication skills and a high school diploma. The position offers a salary range of R 16,000.00 - 24,000.00, along with training and development opportunities.

Benefits

Competitive salary and benefits package

Ongoing training and development opportunities

Dynamic work environment

Opportunities for career growth

Qualifications

• Previous experience in a call centre or customer service role preferred.
• Flexibility to work shifts, including evenings and weekends.

Responsibilities

• Answer incoming calls and address customer inquiries professionally.
• Make outbound calls to follow up on inquiries.
• Provide accurate information and maintain customer satisfaction.
• Collaborate with other departments to meet customer needs.
• Update customer information and call logs in the database.

Skills

Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities

Ability to multitask in a fast-paced environment

Education

High school diploma or equivalent

Tools

Computer systems and software proficiency

Job description

A leading global provider of customer service solutions is seeking a Call Centre Operator in Cape Town. This role involves managing customer calls, ensuring their inquiries are addressed efficiently, and building strong client relationships. Applicants should possess strong communication skills and a high school diploma. The position offers a salary range of R 16,000.00 - 24,000.00, along with training and development opportunities.