Customer Care Agent

WNS; Centurion; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A global Business Process Management company in Centurion is seeking candidates with at least 2 years of call center experience and fluency in English. The ideal applicant should have a matric qualification and preferably experience in the motor industry. Strong communication skills and good Excel knowledge are essential. Join us to be part of a dynamic team.

Qualifications

• Min 2-year call center experience required.
• Preferably experience in the motor industry, especially in customer care.

Skills

Fluent in English

Excellent verbal and written communication skills

Good Excel skills

Education

Matric

Job description

Overview

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Responsibilities

• Min 2-year call Centre experience

Qualifications

Essential

• Matric


• Fluent in English

Preferred

• Call center experience in motor industry especially in customer care


• Knowledge or understanding of contact center technology and methodologies


• Excellent verbal and written communication skills


• Good excel skills