CUSTOMER CARE ADVISORS NEEDED- 3-Month Fixed Contract (USA)

CXP are now part of the Huntswood Group; Wes-Kaap; Hybrid; ZAR 50 000 - 200 000; Full time

Job summary

A global customer service provider based in South Africa is hiring Seasonal Customer Service Advisors. This night shift opportunity is ideal for those with evening availability. You'll support clients in the financial services sector, providing responses via multiple channels. Essential skills include customer service experience and excellent communication. The role offers a basic salary of R8000 and night shift allowances, along with bonuses upon completion of certain terms.

Benefits

Night shift hours

Night Shift allowance of R2500

Retention bonus of R5000

Completion Bonus Applicable

Qualifications

• Clear Credit and Criminal record.
• Computer literate.
• Minimum of six months call centre experience in a financial services environment.
• Experience in a multichannel environment (Phone/Chat/Emails).
• Basic understanding of the US market is essential.

Responsibilities

• Provide responses to all, maintaining high quality of services.
• Proactively identify issues before they arise.
• Handle escalated calls and complaints per procedures.
• Work with various parts of the business to resolve issues.
• Build rapport with customers.
• Respond effectively to customers.

Skills

Customer Service experience

Excellent communication (Written and Verbal)

Ability to interact with different customers

Ability to analyze and troubleshoot issues

Product Knowledge

Adaptive Approach

Adept navigation through systems

Effective probing abilities

Education

Matric or NQF Level 4 equivalent

Job description

We’re Hiring: Seasonal Customer Service Advisors

We’re looking for Customer Service Advisors with Webchat and Voice experience to join our global team.

Are you a confident communicator and passionate about helping people? Do you thrive in a fast-paced, client-focused environment? If YES, then we’re looking for you to join our global team as a Customer Service Advisor — supporting clients within a financial services space during a high-demand period.

This is a nightshift opportunity, perfect if you’re a student with evening availability, between jobs, or just prefer working after dark without any long-term commitments, this is an opportunity to build your skills, earn an income, and make a real impact.

What’s in it for you

• Night shift hours (great for flexible lifestyle)
• Night Shift allowance of R2500!!!
• R8000 basic
• Retention bonus of R5000- Completion Bonus Applicable (T&C)!!

Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.
• Responding to customers

Job Requirements

• Matric or NQF Level 4 equivalent.
• Clear Credit and Criminal record.
• Computer literate.
• Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support.
• Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails)
• Basic understanding and knowledge of the US market is essential.

Required Skills

• Customer Service experience
• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.
• Ability to analyse and troubleshoot issues and provide sound resolution.Ability to demonstrate writing skills as it relates to capturing case notes
• Product Knowledge
• Adaptive Approach
• Able to navigate through systems
• Ability to probe effectively

Core Behaviors

A Winning Mindset

• Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.
• Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.

Servant Leadership

• Enable and Empower all Employees – Our employees are the heart of our success
• Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.

Deliver WOW!

• Own It – Take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service – Create “WOW” moments for your customers every time.

*Subject to HW incentive & remuneration policies, speak to your recruiter for more information