Customer and Sales Engagement Specialist

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A growing e-commerce company in Bloemfontein seeks a Customer and Sales Engagement Specialist. This role involves engaging customers through various channels, driving sales via upselling and cross-selling, and managing order-related concerns. Ideal candidates have at least one year of remote customer service experience, are self-motivated, and possess strong communication skills. Enjoy a permanent work-from-home setup, commissions, bonuses, and a supportive team culture.

Benefits

Commissions

Paid time off

Health coverage or stipend

Performance bonuses

Permanent work-from-home setup

Supportive team culture

Qualifications

• At least 1 year of proven remote sales and customer support experience.
• Experience in e-commerce and upselling/cross-selling is preferred.
• Strong persuasive communication skills are essential.

Responsibilities

• Engage customers through various communication channels.
• Identify and execute upselling and cross-selling opportunities.
• Manage order-related concerns and ensure positive experiences.
• Record customer data and collaborate with internal teams.

Skills

Persuasive communication

Customer relationship building

Sales experience

E-commerce familiarity

Tools

Shopify

CRM tools

Job description

Join TalentPop App as a Customer and Sales Engagement Specialist!

At TalentPop App, we help fast‑growing e‑commerce brands create meaningful customer connections that go beyond support—driving engagement, retention, and sales. As a Customer and Sales Engagement Specialist, you will play a key role in converting leads, recovering lost sales, and building strong customer relationships that reflect the brand’s identity and values.

What You’ll Do

• Engage Customers: Communicate with shoppers via phone, email, live chat, and SMS to assist with inquiries, orders, and product recommendations.
• Drive Sales: Identify and execute opportunities for upselling, cross‑selling, and product bundling to increase conversion rates and average order value.
• Recover Sales: Handle subscription recovery, winbacks, and abandoned cart assistance to re‑engage customers and boost retention.
• Order Management: Manage order‑related concerns such as tracking, returns, and exchanges, ensuring a positive post‑purchase experience that encourages repeat sales.
• Represent the Brand: Deliver a concierge‑level experience, ensuring each interaction aligns with the brand’s tone, voice, and service standards.
• Maintain Insights: Record accurate customer data, monitor feedback trends, and collaborate with internal teams to enhance the sales process and customer journey.

What We’re Looking For

• At least 1 year of proven remote/online sales and customer support experience.
• Prior e‑commerce experience (comfortable with upselling, cross‑selling, subscription recovery, abandoned cart assistance, or post‑purchase support).
• Strong persuasive communication skills and a natural ability to convert leads and close opportunities through excellent relationship‑building.
• 1 year of customer service experience via phone, email, or chat is required; e‑commerce sales experience is a big plus.
• Familiarity with Shopify, CRM tools, or customer engagement platforms is a plus.
• Self‑motivated, goal‑oriented, and able to thrive in a fast‑paced remote environment.

Technical Requirements

• A personal PC or laptop with an i5 processor or higher.
• A stable internet connection with at least 15 Mbps upload and download speeds.
• A quiet, professional workspace for calls.

Why Join TalentPop App?

• Earn commissions and enjoy annual performance‑based raises.
• Paid time off to relax and recharge.
• HMO health coverage or a monthly health stipend for your well‑being.
• Performance and recognition bonuses for top achievers.
• 100 % permanent work‑from‑home setup — skip the commute!
• A supportive, friendly team culture with real opportunities for growth.

Ready to connect with customers, drive e‑commerce sales, and deliver an exceptional online shopping experience? Apply now to become a Customer and Sales Engagement Specialist at TalentPop App!