Customer Advisor (Refer - A - Friend)

Capita; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

An established industry player is seeking a Customer Advisor to enhance customer satisfaction and achieve KPI targets. In this role, you will deliver exceptional service across various channels, ensuring customer issues are resolved efficiently. You'll mentor junior team members and support the Team Leader to improve overall performance metrics. This permanent position offers a chance to thrive in a dynamic environment, where your contributions directly impact customer experiences and business success. Join a forward-thinking company that values your skills and dedication while providing opportunities for growth and development.

Qualifications

• 12 months international call center experience or 24 months domestic experience.
• Ability to manage customer complaints effectively.

Responsibilities

• Achieve customer and client KPI targets via multiple channels.
• Deliver excellent customer experience and manage complaints.

Skills

Customer Service

Complaint Resolution

Data Entry

Education

Matric or NQF 4 Certificate

Tools

Workday

Job description

REFER A FRIEND

Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Job title: Customer Advisor (Refer - A - Friend)

Job Description:

To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation.
To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.
To respond to all contacts from both internal & external customers made via all the available channels.
To accurately capture data and enter it on to the relevant systems.
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area.

EARN R1500* WHEN YOU REFER-A-FRIEND

Here’s how it works:

It is time to spread the word - connect with your friends and family members and share the word – we are hiring, and you can earn R1500 per person successfully referred and hired by us!

There is no limit on the number of friends you can refer to us, so what are you waiting for? Refer a friend today!

The eligibility criteria

To apply, your referee must meet the following criteria:

• Have 12 months international call centre/BPO experience
• OR 24 months domestic call centre experience
• Have a matric or NQF 4 Certificate
• Possess an ITC and clear criminal record
• Agree to be subject to vetting checks

How to refer a friend

• Log onto Workday
• Click the careers icon
• The page will open with icons under “Actions” - click on “Refer a Candidate” tab
• Complete all the information requested on the page
• Enter the following job requisition number into the ‘Job Details’ section:
• Click submit

If you need support accessing Workday, please email [e-mail].

Qualifying criteria for the referee:

• To qualify for the referral fee, you must be a Capita employee at the time of referring the individual and be in possession of a signed employee contract.
• To qualify you cannot be working out a notice period, nor can the referee be working out a notice period.
• Only referrals sent to the correct Workday job requisition will qualify for the incentive.
  Please do not send referrals directly to recruiters.

How does the referral fee work?

• At the end of your friend's first 3 months with the business, the program initiative pays you R500.
• At the end of their following six months with the business (once they have attained tenure of 6 months), the initiative will pay you a further R1000.
• Both the candidate and the referee must be employed with Capita, at the time, to be eligible for the pay-out.

Capita South Africa aims to build the foundation for a sustainable future, providing opportunities through great career opportunities.

Location: Cape Town, South Africa

Time Type:

Contract Type: Permanent