Crosby Firm - Operations & Project Manager

JobRack; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A creative branding studio is seeking an Account / Project Manager to lead client projects and manage freelancers in a fully remote team. The ideal candidate has agency experience, strong project management skills, and a knack for client communication. Responsibilities include overseeing project timelines, maintaining budgets, and ensuring quality deliverables. This full-time position offers competitive compensation and benefits, such as paid holidays and a year-end bonus based on performance.

Benefits

Up to $3,500 USD / month

10–15 days paid holiday per year

Paid 5 sick days

End-of-year bonus based on company performance

Qualifications

• Agency or studio experience in a creative or branding environment.
• Strong project management and organization skills.
• Client-facing communication skills, including calls and updates.

Responsibilities

• Manage projects from kickoff to delivery.
• Build and maintain strong client relationships.
• Coordinate creative team deliverables in alignment with briefs.

Skills

Project management

Client communication

Creative industry knowledge

Budgeting skills

Proficiency in Google Workspace

Tools

Slack

Dropbox

Job description

Lead client projects at a boutique branding studio, manage clients, freelancers, and timelines with confidence.

Up to $3,500 / month | Full-time | Fully Remote | EST hours

Click here to watch the video from the Founder of CROSBY.

I’m Victoria Crosby, founder of CROSBY . We’re a small, senior team doing around $1M / year, partnering with start-up companies in New York and San Francisco to build brands people actually notice. We work with a vetted network of top freelancers who are plugged into what’s current in design and culture.

I care about clean design, clear communication, and shipping great work without drama. Clients come to us for brand strategy, name discovery, brand identity, websites, and creativity that feels fresh and thoughtful. If you like a lean team, real ownership, and talking directly with clients to make things happen, you’ll fit right in.

Account / Project Manager

You’re the steady, sharp, low-ego operator who keeps projects moving, communicates clearly with clients, and leads freelancers with confidence. You understand creative work, protect scope, and know how to say “this is out of scope” nicely (and get it approved).

What sets you apart : You're financially savvy and have the capacity to understand the bottom line and the know-how to drive it (training provided). You're also looking for an opportunity to grow. For the right person, this role offers the potential to develop into a leadership position, eventually managing the day-to-day operations of the firm.

• 📋 Manage projects from kickoff to delivery
• 🧭 Lead client and talent onboarding and run regular client calls
• 🤝 Be the main client point of contact and build strong relationships, that you get to build on
• 🎨 Coordinate the creative team and align deliverables with the brief and timelines
• 🧰 Maintain project tools and systems (docs, trackers, assets, comms)
• 🚀 Support proposals and ramp-ups for new engagements
• 🧩 Solve blockers fast and keep momentum across teams
• 📏 Hold the line on scope and standards with both talent and clients
• 💵 Build and maintain project budgets within company templates
• 🧑🤝🧑 Maintain our “black book” (vetted freelancer roster) and staff projects
• 📝 Turn completed projects into concise case studies using our templates
• 📣 Assist with off-season marketing tasks when needed

Requirements

• ✅ Agency or studio experience (creative / branding environment preferred)
• ✅ Strong project management and organization skills (multi-project juggling)
• ✅ Client-facing communication skills (calls, updates, scope / change notes)
• ✅ Creative industry fluency (you “get” design quality and brand fundamentals)
• ✅ Proficiency with core digital tools (Google Workspace, Slack, Dropbox)
• ✅ Budgeting and negotiation skills for change orders and profitability

Brownie points

• ⭐ Experience with high-profile or senior-level clients
• ⭐ Branding agency background specifically
• ⭐ Leading distributed freelance teams across time zones
• ⭐ Hands-on experience creating short case studies from finished work
• ⭐ Familiarity with SOWs / estimations and change-order processes

Ideal fit

You’re calm under pressure, emotionally intelligent, and growth-minded. You keep standards high, stay organized, and communicate directly but kindly. You enjoy design, can read a brief and spot scope creep, and you’re comfortable guiding clients and freelancers to decisions. Low ego, sharp, and steady.

Benefits

• 💸 Up to $3,500 USD / month
• 🕘 Full-time, fully remote, EST-aligned hours
• 🏖️ 10–15 days paid holiday per year
• 🤒 Paid 5 sick days
• 🎁 End-of-year bonus based on company performance

Hiring Process

• Read the role details carefully.
• Submit a thoughtful, high-quality application.
• Stay responsive – we’ll keep you updated at every stage.
• Apply only through JobRack; please don’t contact the company directly.
• We expect a respectful hiring experience – any disrespect means instant disqualification.
• This is a full-time, primary role (no freelancing or second jobs).

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