Critical ICT Systems Support Technician (Healthcare)

NHS Scotland; Newcastle Local Municipality; On-site; ZAR 553 000 - 775 000; Full time

Job summary

A healthcare organization is seeking an ICT Systems Support Technician to join their ICT Service Delivery team. This dynamic role requires strong technical skills in IT support, network troubleshooting, and experience with Windows systems. The technician will support over 6,000 users across NHS partner sites, ensuring systems are operational. A 24x7 on-call rota and UK work eligibility are mandatory. Interested applicants can expect to be part of a supportive team that values equality and diversity.

Qualifications

• Experience in IT support within a large or complex organisation.
• Strong skills in hardware, software, and network troubleshooting.
• Ability to communicate effectively and solve problems.

Responsibilities

• Support and maintain ICT systems for 6,000+ users.
• Provide technical and user support for laptops, PCs, and servers.
• Ensure cyber resilience and ICT compliance.
• Participate in a 24x7x365 On-call rota.

Skills

IT support experience

Strong technical skills in hardware

Software troubleshooting skills

Network troubleshooting

Solid communication skills

Problem-solving skills

Tools

Windows

Windows Server

AD, Azure

Intune

SCCM

Microsoft 365

Database Replication Software

Helpdesk Ticketing systems

Job description

A healthcare organization is seeking an ICT Systems Support Technician to join their ICT Service Delivery team. This dynamic role requires strong technical skills in IT support, network troubleshooting, and experience with Windows systems. The technician will support over 6,000 users across NHS partner sites, ensuring systems are operational. A 24x7 on-call rota and UK work eligibility are mandatory. Interested applicants can expect to be part of a supportive team that values equality and diversity.