Credit Controller

ADvTECH; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading educational institution in South Africa is seeking a Credit Controller to manage collections and customer service for outstanding accounts. Responsibilities include processing payments, handling queries, and preparing necessary documentation. The role requires at least two years of credit control experience, strong analytical skills, and excellent communication abilities. The company offers benefits including lifelong learning opportunities and a competitive annual leave allowance.

Benefits

Lifelong learning opportunities

Staff and family discounts

Incentive bonus structure

Provident fund contributions

Birthday vouchers

Competitive annual leave

Qualifications

• Minimum of 2 years credit control experience.
• Experience with debt collection and managing accounts.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Collections on outstanding accounts as per assigned aging.
• Prepare documents for adjustments/refunds.
• Handle account payer/student queries or complaints.

Skills

Full Function Credit Control

Accounts Receivables/Debit Orders

Excellent verbal and written communication skills

Good Interpersonal skills

Problem solving skills

Time management skills

Education

Minimum of Matric

Credit Management / Bookkeeping / Financial qualification

Tools

Microsoft Office

Job description

Direct Reporting Line:
Senior Credit Controller

Emeris is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

Emeris, Online Centre in Waterfall (Midrand) has a vacancy for a Credit Controller.

Duties and Responsibilities

Collections/Handover

• Collections on outstanding accounts as per assigned aging.
• Following protocol in line with Standard Operating Procedures when dealing with different aging buckets.
• Receiving inbound calls/ ensuring outbound quality call quota is reached daily/weekly/monthly.
• Meeting monthly collection targets and reducing portfolio risk.
• Ensure that all payment plans are adhered to.
• Escalation and assistance of account related queries (Billing/statements/Payments).
• Ensure all debit order returns are dealt with immediately and account payers are contacted to settle arrears and informed of rejection fee. First priority is to re‑activate rejected debit order.
• Ensure follow‑ups are done on PTP's (Promise to pay) made on specific dates.
• Manage holds on all accounts (current to be removed/arrears to be added).
• Ensure suspensions/Handover list are sent to CSCC/NSCC first to be checked before sign‑off. Prepare handover pack in accordance with check‑list and send to CSCC/NSCC for approval and upload.
• E‑mails/Letters on overdue accounts must be sent at the appropriate time and in accordance with aging bucket.
• Detailed notes to be inserted on Excalibur for each account monthly as per assigned Age. Relevant contact information and debit order details if applicable must be confirmed and updated.

Administrations/Customer Service

• Prepare documents for adjustments/refunds/transfers/Bursaries/ payment plan changes for approval by Campus Senior Credit Controller/National Senior Credit Controller and action once approved.
• Accurate processing of unallocated payments.
• Work closely with the admissions team by preparing pro rata calculations on cancellations.
• Credit balance investigations and updating status/notes on portal.
• Assisting with administration functions as and when required.
• Handle account payer/student queries or complaints and provide appropriate solutions and alternatives.
• Assisting and dealing with queries via FreshDesk (VC Assist) and walk‑ins.
• Build sustainable relationships with internal and external stakeholders through open and interactive communication in‑order to resolve outstanding account queries.
• Handle account payer/student queries or complaints and provide appropriate solutions and alternatives.

Quality Management & Reporting

• This will include the evaluation of all other KPA (Key Performance Area).
• Items such as quality of work, deadlines met, and query handling will be checked.
• Quality of e‑mails, calls and letters sent will also be evaluated.
• Quality of notes and information saved in Excalibur.
• Reports and documents prepared and sent to CSCC/NSCC.

Competencies required

• Knowledge of Full Function Credit Control.
• Knowledge of Accounts Receivables/Debit Orders /Bank Statements.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external departments.
• Good Interpersonal skills/Customer Service driven.
• Analytical and Problem solving skills.
• Sound numerical skills.
• Best suited to a friendly, organised person who works accurately and is able to handle pressure.
• Honest, trustworthy and ethical.
• Time management skills.
• Ability to produce basic reports using Microsoft Office.

Minimum Qualification Requirements

• Minimum of Matric, Credit Management / Bookkeeping /Financial qualification advantageous.

Minimum Work Experience Requirements

• Minimum of 2 years credit control experience.

Salary

• Competitive salary commensurate with experience.

Benefits

• Lifelong learning opportunities through LinkedIn Learning subscriptions.
• Staff and family discounts on educational programs within our brand portfolio.
• Incentive bonus structure based on performance and achievement of goals.
• Provident fund contributions, including Death & Funeral Cover, to support your financial well‑being and future planning.
• Birthday vouchers to celebrate your special day.
• Competitive annual leave allowance for well‑deserved time off and rejuvenation.

Application Response

• Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews.

Technical Support

• Should you experience technical difficulties applying for the position, kindly use the following URL for further assistance : https://hire.simplify.hr/ContactUs

Emeris is an Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.