Controller

Groupe CFAO; Pinetown; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive service provider in South Africa is looking for a Controller. This role involves managing technicians, scheduling services, facilitating customer communications, and ensuring service excellence across operations. The ideal candidate should possess strong administrative skills and a customer service focus, as well as experience in handling invoicing and operational follow-ups. Join us in enhancing service delivery and operational efficiency in the automotive industry.

Qualifications

• Strong customer service orientation and experience in related fields.
• Ability to handle multiple tasks and prioritize effectively.
• Experience with invoicing and administrative duties.

Responsibilities

• Schedule and assign technicians for service activities.
• Follow up daily on all work in progress jobs.
• Facilitate customer calls and resolve complaints.

Skills

Service excellence

Administrative skills

Customer communication

Scheduling and planning

Problem-solving

Job description

From the sale of new and used vehicles and tricks, to supply – chain, logistics management, material handling and assembly for the automotive Industry, CFAO South Africa delivers a range of integrated mobility solutions across the automotive value chain contributing towards the support, development and growth of the Automotive Industry in South Africa, and across the rest of Africa.

we are looking for Controller M/F based: South Africa

The purpose of this position is to assist the team Product Support and team of technicians to ensure best management practices are followed in all areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures, and actions, promoting a customer-oriented service and to implement and uphold actions in line with company strategic vision.

Required profile

• Overall responsibility to schedule, plan and communicate to technician’s service activity to relevant staff member(s) and customers, assigning of technicians to attend to services, breakdowns, engineering spray booth, booking of all jobs on mobile tech.
• Following up on all WIP jobs in progress daily.
• Facilitating customer calls, complaints, and queries; ensure it is followed through and communicate process / result to customers.
• Plan & arrange for machines to come to the workshop, assign technician, follow through until machine is delivered.
• Compiling of sustainability report – monthly.
• Invoicing completed jobs within 3 working days (ensuring that jobs are opened and closed as per company standards, accurate and timeous).
• Ensuring technicians achieve labour recovery =>85%
• Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timely feedback / communication to customers.
• Various administrative tasks relating to invoices might be added to this area of responsibility.
• Assisting Product Support to keep service schedules within set parameters by proper planning and scheduling of Technicians to carry out services.
• Providing scheduled (monthly, weekly and daily) and ad‑hoc reports as might be requested by department manager and Product Support.
• Processing of creditors invoices, creating order numbers.
• Creating sundry supplier order numbers and processing supplier invoices.
• Submitting of tax invoices and job cards to customers for chargeable & maintenance work.
• Preparing quotations, submitting, following up with the customers and submitting to Product support to follow up on order numbers.
• Resolve debtors’ queries and follow through until resolved.
• Resolve creditors queries and follow through until resolved.
• GPS amendments to be done weekly, business & private trips respectively.
• Processing of technician’s overtime, in conjunction with the Product Support.
• Ordering of parts & following up with relevant supplier.
• Assisting with Load test certificates that need to be issued within 2 working days from testing (when required).
• General administrative duties (emailing, filing, reports, etc.).
• Ensure the checking and invoicing of access hours.
• Maintaining and updating information on database.