Controller: Credit Customer Query Resolution

Capitec Bank Ltd.; Bellville; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading banking institution in Bellville is seeking a Controller for Credit Customer Query Resolution. The ideal candidate will have 5+ years in credit control, strong attention to detail, and the ability to manage customer queries effectively. You will ensure timely account payments and uphold compliance in collections. Qualifications include a Grade 12 National Certificate and ideally a tertiary qualification in Credit Management or Finance. This role offers the chance to make a significant impact within a dynamic environment.

Qualifications

• 5 years credit control and reconciliation experience required.
• Business bank collection experience preferred.
• Understanding financials (income statement, invoice, balance sheet).

Responsibilities

• Minimise losses by ensuring debtors pay their accounts timeously.
• Control the recovery of outstanding debtors.
• Interact directly with customers on queries raised.

Skills

Attention to Detail

Computer Literacy (MS Word, MS Excel, MS Outlook)

Interpersonal & Relationship Management Skills

Numerical Reasoning skills

Planning, organising and coordination skills

Education

Grade 12 National Certificate / Vocational

Relevant tertiary qualification in Credit Management or Finance

Tools

MS Word

MS Excel

MS Outlook

Job description

Overview

Controller: Credit Customer Query Resolution

The role involves being energetic and self-motivated, with a focus on service in the banking industry. To apply, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below

Purpose Statement

• To minimise losses for the Business by ensuring that debtors pay their accounts timeously.
• Maintain the integrity and compliance of the collections process, by controlling the recovery of outstanding debtors via debit order or manual payments.
• Interact directly with customers on queries raised and to liaise with suppliers as appropriate to resolve all equipment and service-related issues.

Experience

Minimum:

• 5 years credit control and reconciliation experience required

Ideal:

• Business bank collection experience
• Analytics
• Understanding financials (income statement, invoice balance sheet)

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Credit Management or Finance

Knowledge

Minimum:

• Principles of customer service
• Good understanding and knowledge of the accounting principle.
• Sound understanding of rental finance and related products
• Understanding of the Office Automation environments
• Basis understanding of Financial statements
• Computer literacy – intermediate level of proficiency on Word and Excel.

Ideal:

• Business bank collection experience
• Analytics
• Understanding financials (income statement, invoice balance sheet)

Skills

• Attention to Detail
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Numerical Reasoning skills
• Planning, organising and coordination skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals. Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06