Control Room Operator: Emergency Signals & Client Liaison

Fidelity Services Group; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading security services provider in Gauteng is seeking an individual to manage customer inquiries through the Whatsapp platform. This role demands strong communication skills, attention to detail, and experience in the security industry. Applicants should hold Grade 12 (Matric) and Grade C PSIRA registration. The responsibilities include monitoring emergency signals, assisting clients telephonically, and ensuring adherence to operating procedures. This position is an excellent opportunity for those looking to grow within a reputable security firm.

Qualifications

• Must have Grade 12 (Matric) and be Grade C PSIRA Registered.
• Experience in the security industry is required.
• Strong client liaison skills and the ability to manage emergencies.

Responsibilities

• Manage customer inquiries and requests via Whatsapp platform.
• Monitor and action emergency and non-emergency signals.
• Assist clients with problems or complaints over the phone.

Skills

Communication skills

Attention to detail

Computer literacy

Telephone etiquette

Client Liaison

Fluency in English

Education

Grade 12 (Matric)

Grade C PSIRA Registered

Job description

A leading security services provider in Gauteng is seeking an individual to manage customer inquiries through the Whatsapp platform. This role demands strong communication skills, attention to detail, and experience in the security industry. Applicants should hold Grade 12 (Matric) and Grade C PSIRA registration. The responsibilities include monitoring emergency signals, assisting clients telephonically, and ensuring adherence to operating procedures. This position is an excellent opportunity for those looking to grow within a reputable security firm.