Contract Manager

Bidvest Prestige; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading facilities management company is seeking a Contract Manager in Johannesburg to implement and manage cleaning solutions for clients. The role involves ensuring compliance with service level agreements, conducting audits, and managing staff performance. Candidates must have a formal qualification in management and at least 3 years of relevant experience in facilities management. A valid SA driver's license is required.

Qualifications

• 3 years relevant experience in Facilities Management, CRM, Property Management & Financial Management.
• Property Management, Project Management, Operations Management or related formal qualification.
• Valid SA Drivers License.

Responsibilities

• Implement and manage a cleaning solution for Clients in accordance with the SLA.
• Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA).
• Conduct daily audits on services rendered and ensure prescribed work quality and standards are sustained.

Job description

Overview

Job title: Contract Manager
Job Location: Gauteng, Johannesburg
Deadline: October 08, 2025

Role Purpose

• To implement and manage a cleaning solution for Clients in accordance with the SLA

Responsibilities

• Responsible for driving cleaning and hygiene for the Client
• Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA)
• Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Operations Manager, and in accordance to Client needs
• Conduct daily audits on services rendered and ensure that prescribed work quality and standards are sustained
• Assist in the management of projects and provide technical support, where applicable
• Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on services rendered
• Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
• Provide monthly reports and feedback on continued compliance to the SLA
• Building strategic relationships both internally and externally
• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
• Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies / procedure
• Ensure adequate staff placement i.e. prepare suitable shift-roster and manage / approve applicable leave for subordinate employees
• Responsible for training, coaching, mentoring & development of subordinate employees
• Implement cleaner work schedules and evaluate and manage performance

Qualifications and Skills

• Property Management, Project Management, Operations Management or related formal qualification
• Matric (Senior Certificate)
• Valid SA Drivers License
• 3 years relevant experience in Facilities Management, CRM, Property Management & Financial Management
• Facilities Management, CRM, Property Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP
• Knowledge of OHS Act, ISO 9001 Quality Management

Fundamental Competencies

• Initiative / Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Solid Supervisory Skills
• Subordinates Capacity Building
• Customer Focus
• Negotiation Skills
• Analytical Skills
• Planning / Scheduling / Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Excellent Oral Communication
• Administrative / Management jobs