Consultant Executive End User Support

Standard Bank; Johannesburg; On-site; ZAR 600 000 - 750 000; Full time

Job summary

A leading financial institution in Johannesburg is looking for a dedicated technical support specialist to provide expert assistance to executives. The ideal candidate will have a strong background in Microsoft Office 365 and extensive experience in technical support. Responsibilities include troubleshooting issues, maintaining confidentiality of information, and ensuring customer satisfaction. This full-time role requires relevant certifications and experience in large organizations.

Qualifications

• 5-7 years' experience in an advanced support role in large/medium organizations.
• Experience with AD Account Management and End-User technical support.
• Ability to maintain confidential communication with stakeholders.

Responsibilities

• Provide expert technical support to executives.
• Serve as the point of contact for all technology-related issues.
• Manage issues with a focus on customer satisfaction.

Skills

Apple Certified Mac Technician (ACMT)

CompTIA A+ Certification

ITIL Foundations v3

Microsoft Certified Desktop Support Technician (MCDST)

Microsoft Certified IT Professional (MCITP)

Analytical expertise

Interpersonal strength

Proficiency in Microsoft Office 365

Job description

Job Overview

Business Segment: Group Functions
Location: ZA, GP, Johannesburg, 30 Baker Street
Job Type: Full-time
Job Ref ID: 80424563A-0001
Date Posted: 1/14/2026

Job Description

Provide expert technical support to executives, ensuring confidentiality and swift resolution of issues. Serve as the primary point of contact for all technology-related matters, delivering solutions to both technical and non-technical users. Specialize in MS Office 365, operating systems, and associated subsystems, while managing issues with a focus on customer satisfaction. Additionally, offer guidance to other End User Support staff, focusing on collaboration to enhance service delivery.

Qualifications

• Licenses/ certification for Apple Certified Mac Technician (ACMT), CompTIA A+ Certification, ITIL Foundations v3, Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified IT Professional (MCITP)
• 5-7 years' practical experience in an advanced support role within large/medium size organisation including experience in AD Account Management and End-User technical support
• Ensure confidential communication by discreetly updating stakeholders on issue progress, safeguarding sensitive information while reinforcing trust and keeping all relevant parties informed throughout resolution
• Analytical expertise to dissect problems and interpersonal strength to collaborate effectively, fostering open communication and solution-focused teamwork that drives problem-solving and enhances collective success
• Leverage Microsoft Office 365 to document incidents, create clear reports, and communicate updates effectively, ensuring documentation that supports transparency, accuracy, and efficient information sharing across stakeholders

Behavioural Competencies

• Team Working
• Establishing Rapport
• Upholding Standards
• Meeting Timescales
• Articulating Information

Technical Competencies

• IT Knowledge - Advanced
• Written Communication – Proficient
• Incident & Problem management – Advanced
• Stakeholder Management (IT) – Advanced
• Identity & Security Compliance - Seasoned

Please note

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on [phone] or [e-mail]