Community Manager

Publicis Groupe; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading marketing agency in Johannesburg seeks a skilled Community Manager. This position requires a passion for social media and expertise in digital marketing. Responsibilities include managing multiple social media accounts, developing content calendars, engaging with audiences, and analyzing social media performance. Ideal candidates should have 2-3 years of experience in community management and a knack for creating compelling content to elevate brand presence across platforms.

Qualifications

• Minimum 2 - 3 years Community Management experience.
• Experience in the Advertising Agency environment is advantageous.
• Passionate about the advertising and communications industry.

Responsibilities

• Daily monitoring and community management of social media accounts.
• Scheduling and building content calendars according to best practices.
• Engaging with social media queries across platforms.

Skills

Community Management

Social Media Marketing

Digital Marketing

Content Creation

Crisis Management

Analytical Skills

Education

Qualification in Digital Marketing

Tools

Hootsuite

Sprout Social

Job description

Community Manager Publicis Groupe•Johannesburg, ZA

Job Location : Gauteng, Johannesburg Deadline : January 29, 2026

Overview

• We’re looking for a Community Manager who is a culture curator, a brand custodian and has a passion for social media, with sound knowledge of digital marketing. You’ll need to have your finger on the pulse of social media platforms, trends and opportunities.

Responsibilities

• Daily monitoring and community management of multiple social media accounts.
• Experience in Hootsuite and Sprout Social.
• Building of content calendars and scheduling of content in line with social media best practice.
• Accurately engaging with social media queries or comments across multiple platforms (Facebook, Twitter, Instagram, TikTok, YouTube) in line with brand tone and guidelines.
• Scheduling social media posts accurately and timeously in line with content calendar.
• Building content calendars in line with social media best practice.
• Monitoring and measuring the impact of content, and analyzing, reviewing and contributing to the delivery of Social Media reports.
• Working with the social media and account management teams to support any agency and client requirements through administrative, community management and research tasks.
• Reading and understanding Content Strategy Documents, giving input where you feel you can add value.
• Coordinating and executing social media competition and prize draws, working closely with the account management and production teams.
• Creation and management of effective crisis management communication.
• Social media live event coverage which includes but not limited to copywriting and editing deliverables. (During and after work hours in line with Covid regulations)
• Looking out for and assessing opportunities to engage the brand’s followers at the next level.
• Immersing yourself in local and international news, always on the lookout for opportunities to be tactical.

Qualifications

• The successful new candidate will be passionate about the advertising and communications industry, highly motivated with excellent communication and problem-solving skills.

The following attributes are also essential:

• Reactive and responsive - responds immediately as things arrive and quick to act on incoming tasks.
• Highly organized
• Multi-tasker
• Easily self-manage
• A passion for creating content for brands on social media channels.
• Being deadline driven and pulling out all the stops to ensure that assigned tasks are completed accurately and on time.
• Have a presence on all the latest social media platforms and understanding of social media ad-units.
• Find satisfaction in closing conversations successfully and accurately on social channels.
• Enjoy unlocking proactive social ideas.
• Have a willingness to learn and progress.
• Attendance of live events and live posting.

We’re looking for a talented Community Manager with impressive work experience, which typically includes:

• Minimum 2 - 3 years Community Management experience (Brand/Digital brands)
• Qualification in Digital Marketing is advantageous
• Experience in the Advertising Agency environment will be a definite advantage.

Personality

• Solution oriented
• Tenacious
• Go getter that lives the brand
• Strong and efficient work ethic
• Positive, can-do attitude
• Curious. Always learning. Always striving to constantly improve
• Comfortable in a high performance, fast-paced environment
• Open and active team player
• Self-starter who can inspire others
• Great communicator
• Trustworthy
• Flexibility