COLLECTIONS CLERK / ASSISTANT

BCE Foods; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A food distribution company in Gauteng is seeking a Collection Clerk/Assistant to ensure accurate collection, handling, and dispatch of goods. The ideal candidate will have a Matric Certificate and a strong customer service orientation, along with experience in a relevant environment. Responsibilities include operating a forklift, handling goods, and maintaining documentation accuracy. This position offers an opportunity to work in a dynamic environment that values teamwork and efficiency.

Qualifications

• Grade 12 is essential; tertiary qualification is beneficial.
• Strong customer service background and skills are crucial.
• Previous experience in a customer service department is advantageous.

Responsibilities

• Assist in handling customer queries through various channels.
• Perform accurate loading and offloading of goods using a forklift.
• Ensure dispatch documentation is completed accurately.

Skills

Customer service orientation

Excellent communication skills

Proficiency in computer applications

Attention to detail

Team player

Education

Grade 12 (Matric Certificate)

Tertiary qualification

Valid forklift license

Job description

The Collection Clerk/Assistant plays a vital role in the daily operations of the Dispatch and Collection Department. This position is responsible for the accurate collection, handling, and dispatch of goods for customer deliveries and inter-branch transfers. Key responsibilities include operating a forklift, loading and offloading goods, verifying stock, and ensuring that all collections and dispatches are completed accurately, safely, and on time.

Duties And Responsibilities, Including But Not Limited To

• Assist the Customer Service Clerk in dealing directly with customers either by telephone, electronically or face-to-face
• Collect goods from the correct staging areas for dispatch.
• Operate a forklift/pallet jack to move, stack, load, or offload goods efficiently and safely.
• Check all outgoing goods against dispatch documents to ensure accuracy.
• Assist collection drivers with loading and securing loads for delivery to minimize damage in transit.
• Report any missing, damaged, or incorrect items to the supervisor immediately.
• Complete collection and dispatch documentation accurately and submit it as required.
• Prepare 3rd party waybills if and when requested.
• Prepare goods for outbound shipments, including wrapping, labelling, and palletizing where needed.
• Maintain housekeeping standards in collection areas and loading bays.
• Follow safety protocols at all times, including correct equipment handling.
• Provide customers (internal and external) with weight and dimensions when requested.
• Assist the Customer Service Clerk with compiling and checking weekly floor report.
• Assist the Customer Service Clerk to manage the overdue collection report and action where necessary.
• Communicate delays or collection issues to the supervisor/manager.
• Assist the Customer Service Clerk to organize workflow to ensure orders are timeously picked and packed and ready for collections.
• Assist the Customer Service Clerk to manage the collections department’s administration.
• Ensure collections procedures are always followed.
• Perform other reasonable duties as assigned by management.

Education and Required Skills

• Grade 12 (Matric Certificate)
• Tertiary qualification – highly beneficial
• Previous experience in a customer service department – highly beneficial
• Strong customer service orientation
• Customer-focused with the ability to deliver exceptional service
• Valid forklift license – highly beneficial
• Knowledge of customer service principles and practices (2–3 years)
• Proficiency in relevant computer applications (2–3 years)
• Understanding of administrative procedures (2–3 years)
• Strong problem analysis and problem-solving skills (2–3 years)

Skills and Personal Attributes

• Excellent interpersonal skills
• Excellent communication skills - verbal and written
• Computer literate
• Customer service orientation
• Energetic/shows initiative and can work under pressure
• Ability to consistently deliver quality service even when under pressure
• Attention to detail and accuracy
• Team Player