Client Support Specialist Remote

Vortala; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A fast-growing digital marketing leader is seeking a Client Support Specialist to assist North American clients in managing their practice websites. This full-time role offers family-friendly hours and flexibility to work from home. Responsibilities include answering client support queries, troubleshooting issues, and advising on digital marketing strategies. Candidates should have strong communication skills and a passion for excellent client service. Join a team that values trust, service, and innovation.

Responsibilities

• Answer incoming support calls, email, and chat from live clients regarding their website.
• Troubleshoot technical issues and resolve customer requests or complaints promptly.
• Advise clients on new digital marketing methods to maximize site performance.
• Coordinate with internal teams to complete client requests.

Skills

Client service experience

Verbal communication

Written communication

Basic HTML skills

Basic Photoshop skills

Digital marketing skills

Organizational skills

Time management skills

Job description

Family‑Friendly Hours & Work from Home

Fast‑Growing Digital Marketing Leader

In ****, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet.

Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy.

Our core values are Trust, Service and Innovation. Our team culture is based on practicing an Outward Mindset which is the simple idea that “our success is a by‑product of helping others succeed.”

As a Client Support Specialist, you’ll partner with our North American clients in supporting their high‑performing practice websites by assisting with website edits, answering client questions and providing guidance on maximizing clients’ online marketing efforts.

To keep pace with the ever‑changing digital landscape, you’ll be provided with ongoing training and development opportunities.

Reporting to the Team Leader – Client Support, you’ll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists) building relationships and ensuring customer satisfaction.

Your Responsibilities

• Answering incoming support calls, email and chat from live clients regarding their website and plan type service.
• Troubleshooting technical issues and resolving any customer requests or complaints in a prompt and professional manner.
• Advising live clients on new digital marketing methods to maximize site performance.
• Coordinating with internal teams to complete client requests.

Desired Experience & Qualifications

• An upbeat, positive phone manner that exudes confidence and trust to our clients.
• Direct client service experience (via phone and email) and a passion for providing exceptional service.
• Superior written and verbal communication skills.
• Basic HTML skills.
• Basic Photoshop skills.
• Basic digital marketing skills (including SEO and social media).
• Excellent organizational and time management skills.
• Experience in the health profession and working with doctors is desirable but not essential.

Although there is some flexibility on the work schedule, you would need to work the majority of your day during normal U.S. business hours (9 am‑5 pm EDT/EST). Full‑time position with flexible, family‑friendly hours. You will work from the comfort of your home office and connect with your colleagues worldwide using advanced online collaboration tools.

Vortala is a fast‑growing, equal opportunity employer riding the healthcare and technology wave.

Ready for a new challenge with a company that cares deeply about you and your development?