Client Success Manager

WatersEdge Solutions; Johannesburg; Hybrid; ZAR 650 000 - 850 000; Full time

Job summary

A leading SaaS company is seeking a Client Success Manager to manage client portfolios and drive upsell opportunities. The ideal candidate will bring exceptional relationship-building skills and strategic thinking to a fast-paced environment. Responsibilities include leading strategic client conversations and collaborating with internal teams to ensure excellence. This hybrid role offers growth opportunities in a supportive company culture focused on service excellence.

Benefits

High-visibility role impacting revenue

Supportive team environment

Leadership growth opportunities

Qualifications

• Fluent English speaker with proven success in commercial growth or relationship management.
• Client-facing experience is essential.
• Familiarity with trade, tax, or supply chain compliance is a plus.

Responsibilities

• Build and maintain strong client relationships based on trust.
• Lead pricing strategies and project rollout decisions for key accounts.
• Act as the go-to problem-solver for service-related issues.
• Identify and convert upsell opportunities across products.

Skills

Strategic thinking

Relationship-building skills

Numerical acumen

Analytical skills

Excellent communication

Decision making

Education

Degree in relevant field (CA or BCom LLB preferred)

Job description

Location: Hybrid or Remote
Employment Type: Full-Time
Industry: SaaS | Global Logistics | Compliance Tech

WatersEdge Solutions is partnering with our client who are seeking a Client Success Manager who combines strategic thinking with exceptional relationship-building skills. If you're passionate about growing client value, driving commercial outcomes, and operating in a fast-paced, tech-driven environment, this is your chance to step into a high-impact role with global reach.

About the Role

As Client Success Manager, you’ll manage a portfolio of existing clients, own key pricing and rollout decisions, and collaborate cross-functionally to ensure service excellence. You’ll lead strategic client conversations, resolve issues proactively, and identify upsell and expansion opportunities. This is a hybrid role blending account management, commercial strategy, and client advocacy.

Key Responsibilities

• Build and maintain strong, long-term client relationships based on trust and value
• Lead pricing strategies and project rollout decisions for key accounts
• Act as the go-to problem-solver and escalation point for service-related issues
• Identify and convert upsell opportunities across new products and reactivated accounts
• Expand and consolidate client accounts to drive revenue growth
• Work with internal teams (compliance, account management) to ensure seamless execution
• Collaborate with leadership on strategic client direction and complex deal structures

What You’ll Bring

• Degree-qualified with a strong academic background; CA or BCom LLB preferred
• Fluent English speaker with strong numerical and analytical acumen
• Client-facing experience with proven success in commercial growth or relationship management
• Independent thinker with business judgment and commercial instinct
• Excellent communicator, fast learner, and confident decision-maker
• Experience leading teams or functions is a plus
• Familiarity with trade, tax, or supply chain compliance is a plus

What’s On Offer

• High-visibility role directly impacting revenue and client satisfaction
• Exposure to international logistics, tax compliance, and technology services
• Supportive, collaborative team environment with room for leadership growth
• Opportunities to advance in a fast-scaling global business

Company Culture

Our client operates with a culture built around global precision, service excellence, and energetic growth. They strive to remove friction from complex trade and logistics by combining deep regulatory expertise with seamless execution. The company values teams that are proactive, detail-oriented, and customer obsessed, and encourages collaboration across borders to support ambitious deployments. While the environment is dynamic and fast-paced - with high expectations and continued change - there’s also a strong emphasis on learning, incentive, and shared purpose.

If you have not been contacted within 10 working days, please consider your application unsuccessful.