Client Services Ops Leader - Delivery & Strategy

NTT Ltd.; Durban; On-site; ZAR 800 000 - 1 100 000; Full time

Job summary

A global technology firm based in Durban is seeking a Client Services Operations Manager. This key role involves planning and managing service delivery, maintaining client relationships, and ensuring compliance with agreed service levels. The ideal candidate will have extensive experience in service delivery within a technology environment and demonstrate strong leadership and communication skills. This position offers the opportunity to drive operational efficiency and contribute significantly to client satisfaction and service improvement.

Qualifications

• 8 years experience in service delivery within a large-scale technology services environment.
• Extensive experience in managed services and service delivery environment.
• Solid management and leadership experience.

Responsibilities

• Plan, manage, and monitor operational activities to deliver on service plans.
• Ensure service delivery meets agreed service levels.
• Develop and implement operational strategy.

Skills

Leadership

Customer service orientation

ITIL knowledge

Communication skills

Analytical thinking

Stakeholder management

Education

Information Technology Certificate or equivalent

ITIL foundation certification

Job description

A global technology firm based in Durban is seeking a Client Services Operations Manager. This key role involves planning and managing service delivery, maintaining client relationships, and ensuring compliance with agreed service levels. The ideal candidate will have extensive experience in service delivery within a technology environment and demonstrate strong leadership and communication skills. This position offers the opportunity to drive operational efficiency and contribute significantly to client satisfaction and service improvement.