Client Services Agent

MVIA; Wes-Kaap; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A customer service company in South Africa, Wes-Kaap, is seeking energetic Client Services Agents. This role involves delivering exceptional service by assisting clients with queries, providing product knowledge, and managing customer interactions. Ideal candidates should be target-driven, possess strong communication skills, and excel in a fast-paced call centre environment. Join a dynamic team and make a positive impact on customer experiences.

Responsibilities

• Answer incoming calls and respond to customer emails in a professional manner.
• Handle and resolve a wide range of customer queries quickly and accurately.
• Provide detailed product and service information to clients.
• Log and document all call information according to company procedures.
• Identify trends in customer concerns and share insights with the team.
• Complete call reports and maintain accurate call logs.
• Work towards achieving individual and team KPIs.
• Participate in ongoing training and upskilling sessions.
• Follow all internal processes and comply with company policies.
• Support the team with additional service tasks when needed.

Skills

Customer service

Problem-solving

Communication

Tech-savvy

Job description

Overview

Are you passionate about delivering exceptional customer service and confident in a fast-paced call centre environment? We’re looking for energetic, service-driven Client Services Agents who thrive on making every customer interaction count.

In this exciting role, you’ll be the friendly, knowledgeable voice of our company — helping clients with queries, sharing product knowledge, and turning problems into positive experiences. If you're target-driven, tech-savvy, and love working with people, this is your opportunity to contribute and shine within a supportive and dynamic team.

Key Responsibilities

• Answer incoming calls and respond to customer emails in a professional, helpful manner
• Handle and resolve a wide range of customer queries quickly and accurately
• Provide detailed, up-to-date product and service information to clients
• Log and document all call information in line with company procedures
• Identify trends in customer concerns and share insights with the team
• Complete call reports and maintain accurate call logs
• Work towards achieving individual and team KPIs and call centre targets
• Participate in ongoing training and upskilling sessions
• Follow all internal processes and comply with company policies
• Support the team with any additional service tasks when needed