Client Service Specialist

Boardroom Appointments; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A client management consultancy in Cape Town is looking for a Client Manager to ensure effective communication between clients and project managers. Responsibilities include managing client inquiries, onboarding, and providing necessary training on CMS systems. Candidates should have 2-3 years of experience in a digital marketing or web development agency, along with strong communication and problem-solving skills. This role is crucial for maintaining client satisfaction and supporting project managers effectively.

Benefits

Travel expenses covered for client meetings

Qualifications

• 2-3 years of experience in client management within digital marketing or web development agencies.
• Ability to manage diverse clients, ensuring satisfaction.
• Experience in handling client inquiries and complaints effectively.

Responsibilities

• Streamline communication with clients and project managers.
• Onboard clients, providing necessary training on CMS.
• Assist project managers with reporting and contract renewals.

Skills

Strong communication skills

Problem-solving

Client relationship management

Operational excellence

Tools

ClickUp

Job description

Working alongside our Project Managers as well as clients to streamline communication, keep clients happy, and assist with day-to-day operational duties.

Duties and responsibilities:

• Communication is key! You will be required to respond to, and send updates and feedback to clients, project managers, and senior management.
• Client meetings online and in person (when required). (Dont worry, well cover your petrol expenses).
• You will manage client inquiries by phone, email, online, or in person, maintain client records via our project management system (ClickUp), and address client complaints.
• Dealing with client conflicts is a part of the game. For example, if we are running behind on a project deadline, we may also require more budget or you need to flag
• Were always looking for ways to improve. You will be required to identify, communicate, and integrate further opportunities to improve the way we do things.
• You will be responsible for onboarding clients and ensuring the correct processes are followed.
• Often clients will require training which is where you come in. If a CMS (content management system) is part of the project scope you will be required to walk through this with the client to ensure they understand how the system works.
• You will assist the project managers in monthly and weekly reporting.
• When necessary you will assist with client contract renewals.
• Overall, your role is to ensure the project managers are getting much-needed support within their roles and clients are communicated to timeously and in a consistent manner.

Qualifications and experience:

• Experience managing a variety of clients, from companies big to small, local and international
• A combination of relationship management, business understanding, operational excellence, strong communication skills, and problem-solving, with the occasional, upsell here and there.
• Worked in a digital marketing or web development agency with at least 2-3 years of experience.
• Have the ability to coordinate with other departments on client-related matters.