Client Service Manager – Cape Town

Servest Careers; Cape Town; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A national landscaping firm is looking for a Landscape Manager in Cape Town. The role involves ensuring the highest standards of maintenance and liaising with clients to meet their demands. Candidates should have a National Diploma in Horticulture or Landscape Technology, with 3-5 years of experience in landscape management and strong administrative skills. This full-time position offers an opportunity to manage diverse teams while ensuring compliance with high safety standards.

Qualifications

• 3-5 years of experience in landscape and horticultural maintenance.
• Experience in managing staff on multiple sites.
• Strong administration and organizational skills.

Responsibilities

• Co-operate and liaise with all levels of client representatives and management.
• Ensure work is performed to the highest standard and in terms of SLAs.
• Manage maintenance schedules and staff productivity.

Skills

Customer Service

Client Expectations

Client Requirements

Action Plans

Issue Resolution

Service Delivery

Education

Grade 12

National Diploma in Horticulture or Landscape Technology

Job description

Duties & Responsibilities

• Co-operate and Liaise with all levels of Client representatives and Management
• Ensure work is performed to the Highest standard and in terms of SLAs
• Manage maintenance schedules and staff productivity
• Manage subordinates in line with policies and procedures
• Budget management & cost control
• Ensure close weekly communication with management team
• Adhoc duties as required by management includes overtime
• Walk- about and draw-up reports
• Asset management
• Ensure compliance with High levels of SHEQ.
• Do client monthly customised audits and surveys

Minimum Requirements

• Grade 12
• National Diploma in Horticulture or Landscape Technology
• 3-5 years Experience in of Landscape and Horticultural maintenance
• Experience in managing staff on multiple sites
• Landscaping installation and maintenance of irrigation systems experience advantageous
• Strong administration and organisational skills
• Health & Safety knowledge
• Computer literate and experience in preparation of quotes
• Have a valid unendorsed drivers license and PDP
• Deal with high profile demanding clientele
• Be able to problem solve

Required Experience : Manager

Key Skills

• Customer Service
• Client Expectations
• Client Requirements
• Client Support
• Action Plans
• Issue Resolution
• Account ManagementClient Relationships
• Service Delivery
• Client Service
• Client Satisfaction
• Client Management
• Procedures
• Service Level Agreements
• New Clients

Employment Type

Full-Time

Department / Functional Area

Operations