Client Service Executive

Circana Careers; Cape Town; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading consumer behavior advisory firm is seeking a Client Service Executive in Cape Town. This entry-level role involves ensuring high client satisfaction through process management and effective communication. Ideal candidates should have a relevant degree and at least 2 years of client service experience, with strong skills in Microsoft Office. Join a dynamic team and contribute to delivering excellent service.

Qualifications

• At least 2 years of client service experience in FMCG or data management.
• Excellent command of English, both verbal and written.
• Accurate, consistent, flexible team player.

Responsibilities

• Deliver and manage excellent client service to maintain high satisfaction levels.
• Perform quality control checks to ensure high-quality, accurate deliverables.
• Build strong relationships with clients through regular engagement.

Skills

Excellent communication

Client service experience

Strong time management

Proficiency in Microsoft Office

Education

Associate's degree (BCom / BSc)

Tools

Microsoft Excel

Job description

Let's be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world's leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet, so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth. We seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion, believing in the strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to challenge, own outcomes, and stay curious together. Learn more at [website].

What will you be doing

Based in Cape Town, South Africa, you will work as part of the Circana UK Client Service team. The Client Service Executive (CSE) is responsible for achieving high client satisfaction through strong process management, flawless planning and execution, and proactive communication. This cross-functional role involves working closely with internal teams and being the day-to-day contact for the designated client base.

The CSE role is a fantastic entry-level position offering broad experience across many aspects of client delivery. It is an excellent opportunity for someone looking to build a solid understanding of the data production and delivery cycle and develop outstanding client service skills.

Job Responsibilities

• Deliver and manage excellent client service to maintain high satisfaction levels
• Update and deliver databases and reports within agreed deadlines, coordinating with wider Circana teams
• Perform quality control checks to ensure high-quality, accurate deliverables
• Build strong relationships with clients through regular engagement via email and meetings
• Support colleagues by building product and industry knowledge to enhance client service
• Network and collaborate with other Circana teams to strengthen client relationships
• Contribute to internal client solution review meetings

Measures of Success

We value the unique qualities each individual brings. Our ideal CSEs are:

• Self-motivated and confident professionals
• Strong team players with integrity
• Organized and problem-solvers
• Excellent communicators and relationship builders

Requirements

• Associate's degree (BCom / BSc)
• At least 2 years of client service experience in FMCG or data management
• Excellent command of English, both verbal and written
• Strong time management skills
• Accurate, consistent, flexible team player
• Analytically strong
• Proficient in Microsoft Office, especially Excel

Circana Behaviors

Our shared behaviors are core to our organization:

• Stay Curious: Always eager to learn and grow
• Seek Clarity: Embrace complexity to create clarity and inspire action
• Own the Outcome: Be accountable for decisions and outcomes
• Center on the Client: Continuously add value for our customers
• Be a Challenger: Strive for continuous improvement
• Champion Inclusivity: Foster trust, engagement, empathy, respect, and integrity
• Commit to each other: Contribute to making Circana a great place to work

Location

This position is based in Cape Town, South Africa.

LI-AM19

Key Skills

Electro Mechanical, Data Entry, Customer Service, Commerce, Communication, ABAP

Employment Type: Full-Time

Experience: 2+ years

Vacancy: 1