Client Service Administrator

Masa Outsourcing; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A utilities management group is seeking a Client Service Administrator in Bellville North, Cape Town. The role involves providing outstanding client service, resolving queries through calls and emails, and performing various administrative tasks. The ideal candidate must possess excellent knowledge of Microsoft Office, particularly Excel, and have a passion for service delivery. Applicants should have a Grade 12 qualification, be bilingual in Afrikaans and English, and have prior experience in client services, although it is not mandatory.

Benefits

Monthly salary

Death and Disability Cover

Qualifications

• Grade 12 qualification is essential.
• Previous experience in a client services environment is an advantage.
• Must be fully bilingual in Afrikaans and English.

Responsibilities

• Provide a high standard of client service.
• Resolve customer queries from calls and emails.
• Perform general administrative tasks and manage ad-hoc requests.

Skills

Client service skills

Problem-solving

Bilingual (Afrikaans and English)

Attention to detail

Education

Grade 12

Tools

Microsoft Office

Excel

Job description

Client Service Administrator An established and professional utilities management group is looking for a Client Service Administrator to join their team based in Bellville North, Cape Town.

Duties & Responsibilities Providing a high standard of client service.

Resolving customer queries and requests from incoming calls and email correspondence.

Fax and email accounts to clients on request.

General administrative and ad-hoc tasks.

Excellent knowledge of Excel and report writing ability essential.

Requirements & Competencies Grade 12.

Previous experience in a client services environment in utilities will be an advantage.

Knowledge of customer service principles & practices.

Microsoft OS office literate.

Excellent problem-solving skills and able to perform under pressure.

Excellent client service.

Excellent business writing skills and telephone manner.

Fully Bilingual (Afrikaans and English).

Deadline and goal orientated.

Passion for service delivery.

Package & Remuneration Monthly plus Death And Disability Cover.