Client Liaison Officer

Value Logistics; Pretoria; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A logistics company in Pretoria is seeking a Client Liaison Officer responsible for efficient customer service. This role involves managing collection requests, resolving queries swiftly, and ensuring effective inter-department communication. The ideal candidate should have Matric and strong skills in customer relationship management and communication.

Responsibilities

• Manage collection requests and resolve queries within 45 minutes.
• Ensure accurate details on collection requests.
• Encourage positive communication between departments.
• Ensure all daily report inputs have been actioned.

Skills

Detail-oriented

Customer Relationship Management

Statistical and numerical ability

Excellent verbal and written communication skills

Education

Grade 12 (Matric)

Job description

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Purpose of the Job

The Client Liaison Officer is responsible for providing efficient customer service by managing collection requests, swiftly resolving queries and ensuring effective communication between departments.

Purpose of the Job

The Client Liaison Officer is responsible for providing efficient customer service by managing collection requests, swiftly resolving queries and ensuring effective communication between departments.

Key Responsibilities

Customer Relations

• Receive, action and resolve queries within 45 minutes and close off the collection
• Ensure details on a collection request are accurate
• Hand all unaccepted quotes to Sales to be followed through
• Manage and resolve all subcontractor and agent queries
• Receive and execute collection requests telephonically
• Ensure constant awareness of any operational difficulties and advise customers accordingly
  
  

Reporting

• Identify statistics required to assist in managing the branch
• Develop methods of being able to extract statistics information
• Constantly maintain available statistics
• Analyse all monthly reports
• Advise the Sales department of none/reduced usage by regular customers
  
  

Communication

• Encourage positive communication between departments
• Liaise with customers and Value Express to execute services of collection, delivery, query or quote
• Liaise with operations to ensure customers’ requests are carried out
• Liaise with Managers with regards to accounts on credit hold
  
  

Administration

• Ensure all daily report inputs have been actioned
• Ensure all billing paperwork is reconciled and handed to operations
• Receive quote requests on email and telephonically; action and close off within 45 minutes
• Receive all claim related queries, compile claim pack with information received from operations and hand over the claim pack to Administration Manager
  
  

Adhoc

• Assist in relevant operations/operational functions as required
  
  

Minimum Requirements

• Grade 12 (Matric)
  
  

Skills Required

• Detail-oriented
• Customer Relationship Management
• Statistical and numerical ability
• Excellent verbal and written communication skills

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Transportation, Logistics, Supply Chain and Storage

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