Client Experience Champion

Bebeerelationship; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading client services firm in South Africa is looking for an experienced Client Service Manager to be the primary point of contact for clients. This role involves gathering client feedback, enhancing satisfaction, and addressing issues promptly. The ideal candidate will excel at building strong relationships through effective communication and empathy. This position offers the opportunity to make a significant impact on client experiences and satisfaction.

Responsibilities

• Gather client feedback on their overall experience.
• Bulk up client satisfaction through consistent communication and empathy.
• Elevate any issues or concerns directly to relevant departments.

Job description

Client Service Manager

We are seeking a highly skilled professional to act as the primary point of contact between our organization and clients.

This individual will be responsible for fostering strong, productive relationships with clients by actively listening to their needs and concerns.

Responsibilities

• Gather client feedback on their overall experience.
• Bulk up client satisfaction through consistent communication and empathy.
• Elevate any issues or concerns directly to relevant departments in order to implement necessary changes.