Duties & Responsibilities
- Site Operations:
- Oversee daily cleaning operations and staff supervision
- Ensure SLA compliance and resource allocation
- Maintain service levels during unit closures
- Monitor and maintain cleaning equipment
- Client Management:
- Build and maintain client relationships
- Conduct inspections
- Provide feedback and respond to client concern
- Staff Management:
- Allocate and manage cleaning and relief staff
- Handle HR issues and conduct performance reviews
- Ensure staff presentation aligns with company standards
- Health & Safety:
- Enforce OHS compliance
- Adhere to legal and company safety standards
- Financial Oversight:
- Manage leave and absenteeism
- Track and bill rechargeable work and consumables
- Identify business opportunities within contracts
Skills and Competencies
- Excellent communication and client relationship skills
- Strong leadership and team management
- Ability to work under pressure and independently
- Problem-solving and organizational skills
- Flexibility for after-hours and weekend work
- Knowledge of labour relations and cleaning schedules
Qualifications
- Education: Matric (Grade 12) required; tertiary qualification advantageous
- Experience: Minimum 5 years in a middle management role in cleaning operations
- Industry Knowledge: Healthcare experience highly advantageous
- Skills: Strong leadership, scheduling, and service delivery expertise