Claims Admin Team Leader

Alexforbes; Johannesburg; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A prominent financial services firm in Johannesburg is seeking a Team Leader to oversee operational functions and manage quality of fund administration. The ideal candidate will have 3-5 years of leadership experience and expertise in Defined Contribution and Defined Benefit Funds. Responsibilities include managing a high-performing team, ensuring compliance with statutory reporting, and maintaining a strong relationship with key stakeholders. Join a company that values your growth and rewards your performance.

Benefits

Bursary and Leadership Development Programmes

Flexible work model

Medical & Gap Cover

Qualifications

• 3-5 years industry-related experience required.
• 3-5 years leadership and/or management experience preferred.
• Experience in managing Defined Contribution and Defined Benefit Funds.

Responsibilities

• Manage operational activities and processes of the Branch.
• Supervise monthly contribution reconciliations for Funds.
• Develop and maintain a high-performing team.

Skills

Leadership

Analytical skills

Communication skills

Problem-solving

Attention to detail

Tools

Excel

Outlook

Word

Job description

Role Purpose

To assume the role of Team Leader and contribute to the effective and efficient functioning of the Branch and business. The incumbent will be responsible for managing operational activities, processes, and systems to ensure the smooth running of Funds, while developing strong relationships with key stakeholders and leading a high-performing team.

Experience Required

• Minimum 3–5 years industry-related experience
• Minimum 3–5 years leadership and/or management experience
• Essential: Experience in administering and managing Defined Contribution (DC) and Defined Benefit (DB) Funds
• Essential: Proven experience in presenting to Boards of Trustees, including the ability to explain fund performance, administration matters, and regulatory requirements clearly and professionally

Fund Administration Oversight

• Supervise and ensure accuracy of:
• Monthly contribution reconciliations for Pension and Provident Funds
• Maintenance of member data
• Statutory reporting in terms of Section 13(a)
• Processing and authorisation of claims, including bulk transfers
• Direct and/or guaranteed housing loans (where applicable)
• Monthly reporting for client meetings
• Administration reports and member benefit statements
• Recognition and allocation of transfer documents upon receipt
• Changes to fund data, including rates, fees, and expenses
• Financial year-end preparation
• Reviewing and actioning risk reports (where applicable)
• Ensure daily clearing of emails and member/client queries
• Perform additional reasonable duties as required by operational needs

People Management & Leadership

• Develop and maintain a high-performing team through performance management, coaching, and mentoring
• Encourage ongoing knowledge sharing within the team
• Participate in recruitment and selection, including compensation recommendations in consultation with HR
• Initiate and manage disciplinary processes when required
• Resolve team grievances and escalate where necessary
• Monitor individual performance and manage poor performance via Performance Improvement Plans
• Motivate, recognise, and reward team contribution
• Conduct regular one-on-one sessions and team meetings
• Complete bi-annual and quarterly performance reviews
• Identify training and development needs and ensure appropriate interventions

Treating Customers Fairly (TCF)

• Maintain up-to-date knowledge of industry trends, legislative changes, and AFAS products and services
• Successfully complete Branch and AFFS training assessments
• Embed TCF principles by living AF values and embodying the SERVE principle
• Effectively manage client expectations and mitigate risk

Cognitive Competencies

• Ability to work with complex datasets
• Strong analytical and problem-solving skills

Key Competencies

• Strong knowledge of retirement fund legislation and industry best practice
• Excellent leadership, communication, and presentation skills
• High attention to detail with strong analytical and problem‑solving abilities
• Advanced computer literacy (Excel, Outlook, Word)
• Confident, professional, and client‑centric approach

Why Join Alexforbes?

At Alexforbes, we don’t just offer jobs - we build careers. Here’s what makes us stand out:

Growth & Development:

• Bursary and Leadership Development Programmes to help you grow professionally.
• E-Learning Forums and continuous learning opportunities.
• Financial Planning Support tailored for staff.

Rewarding Performance:

• Total Rewards Package: Competitive short- and long-term incentives.
• Power Of One: Monetary recognition for outstanding performance.
• Lead Incentives & Referral Bonuses for helping us grow our talent pool.

Comprehensive Benefits:

• Retirement Fund Contributions starting at 13% of CTC.
• Group Risk Cover: Funeral, Dread Disease, and Life Insurance.
• Medical & Gap Cover: 100% of CTC with Discovery/Bonitas (Mandatory unless you are a dependent).

Work-Life Balance:

• Flexible Ways of Work: Hybrid work model to suit your lifestyle.
• Connectivity Benefit: Wi-Fi allowance.
• Employee Wellness & Assistance Programmes to support your wellbeing.
• My Savings Account to help you plan for the future.

Join a company that values its people, invests in their growth, and rewards excellence. Be part of a team that’s shaping the future of financial services.