Chief Training & QA for AI-Driven Customer Experience

Brsk; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading communications provider in Johannesburg is seeking an experienced Head of Training and Quality Assurance. This role involves leading training programs and quality assurance initiatives across customer service. The ideal candidate should have proven experience in training design, quality assurance, and strong facilitation skills. Collaboration with internal teams and external partners will be key to success in this role. Applications close on 3rd November at 10 am.

Qualifications

• Proven experience in training design and QA functions.
• Strong facilitation skills.
• Experience with AI tools.

Responsibilities

• Lead training programs across customer service.
• Oversee quality assurance initiatives.
• Collaborate with internal teams and external partners.

Skills

Training design

Quality assurance functions

Facilitation

AI tool application

Job description

A leading communications provider in Johannesburg is seeking an experienced Head of Training and Quality Assurance. This role involves leading training programs and quality assurance initiatives across customer service. The ideal candidate should have proven experience in training design, quality assurance, and strong facilitation skills. Collaboration with internal teams and external partners will be key to success in this role. Applications close on 3rd November at 10 am.