Cash Centre Training Officer

Fidelity Services Group; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading logistics company is looking for a skilled Trainer to deliver training and support to clients and the operations team in South Africa, Gauteng. The successful candidate will possess effective communication skills, logistical knowledge, and relevant certifications, such as a Driver's License and PSIRA certification. This position demands flexibility, including working evenings and weekends, with a focus on customer service and building strong client relationships.

Qualifications

• Matric and relevant certifications required for the role.
• Experience in a similar role is necessary.
• Strong understanding of our track and trace application is essential.

Responsibilities

• Deliver training and support to clients and operations team.
• Provide excellent customer service and maintain records.
• Troubleshoot problems and ensure delivery of packages.

Skills

Excellent communication and interpersonal skills

Strong understanding of logistics and operations processes

Ability to troubleshoot problems

Patient and understanding when working with diverse individuals

Detail-oriented approach

Education

Matric

PSIRA certificate - Grade C

Driver’s license Code 10 with PrDP

CIT certificate

Firearm Competency

Job description

Purpose of the Role:

Responsible for delivering training and support to our clients and operations team on the road. The ideal candidate will have a strong understanding of our track and trace application, excellent communication skills, and a patient and professional approach to working with diverse individuals.

Key Responsibilities:

• Deliver training and support to clients and operations team on the road
• Ensure precise delivery of client key bags, packages, and collection of same
• Troubleshoot problems and issues that arise while on the route
• Interact with clients in a professional and humble manner
• Provide excellent customer service and build strong relationships with clients
• Work flexible hours, including evenings and weekends as required
• Maintain accurate records and reports of training and activities
• Provide feedback and insights to the training team to improve processes and procedures

Minimum Requirements:

• Matric
• PSIRA certificate - Grade C
• Driver’s license Code 10 with PrDP
• CIT certificate
• Firearm Competency
• Relevant experience in a similar role
• Strong understanding of logistics and operations processes
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Key Competencies:

• Full understanding of the track and trace application
• Excellent communication and interpersonal skills
• Patient and understanding when working with diverse individuals
• Ability to work long hours and shifts, including evenings and weekends as required
• Precise and detail-oriented approach to delivering client key bags and packages
• Ability to troubleshoot problems and think on your feet
• Humble and professional approach to interacting with clients

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.