Call Centre Operator (Chat Agent)

ADvTECH; Johannesburg; On-site; ZAR 150,000 - 200,000; Full time

Job summary

A leading educational institution seeks a Call Centre Operator (Chat Agent) in Gauteng, Johannesburg. Responsibilities include cold calling students and making telephonic consultations to discuss prospective career options. Ideal candidates should have a Matric qualification and at least 1 year of sales experience. Strong customer service orientation and effective communication skills are essential for success in this role.

Qualifications

• Minimum of 1 year of sales experience.
• Effective time management skills.
• Ability to work well under pressure.

Responsibilities

• Conduct cold calls to existing students for referrals.
• Make telephonic consultations with prospective students.
• Capture student details in the database.

Skills

Customer service orientation

Effective communication

Time management

Attention to detail

Ability to cope with change

Education

Matric (NQF Level 4 Qualification)

Sales qualification (Ideal)

Job description

Overview

Job title: Call Centre Operator (Chat Agent)

Job Location: Gauteng, Johannesburg

Deadline: October 24, 2025

Duties & Responsibilities

• Cold Calling
  • View existing student databases and contact existing students for referrals.
  • Contact parents of existing students and enquire about sibling's prospective enrolment at Rosebank College.
  • Resurrect in-active students from database.
  • Contact prospective students to market the brand.
• Telephonic Consultations
  • Make initial telephonic contact with prospective students.
  • Introduce the brand.
  • Invite them for telephonic interviews to discuss prospective career options.
  • Set up telephonic consultations.
  • Explain the purpose of the interview and the process.
  • Acquire and capture student\'s details on the database.
  • Present the Rosebank College philosophy.
  • Ask career-specific questions to establish a course of interest.
  • Discuss the course / s in detail.
  • Check for understanding.
  • Respond to the prospects’ / student\'s queries and concerns.
  • Advise students / prospects regarding acceptance into Rosebank College
  • Build rapport with the students during the interview process.
  • Advise students of the application closing date.

Minimum Requirements

Qualifications

• Matric (NQF Level 4 Qualification)
• Sales qualification - Ideal

Experience

• Sales experience (1 Year)

Key Competencies

• Ability to manage time effectively.
• Attention to detail.
• Customer service orientated.
• Ability to effectively cope with change.
• Deadline-orientated and can work well under pressure.
• Be able to work in a team environment.
• Effective communication skills
• Sales / Retail / Business Development jobs