Call Centre Agent

Bidvest Protea Coin; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading security solutions company in Johannesburg is seeking a Call Centre Agent. The candidate will manage client relationships, log issues, and assist visitors. Required qualifications include a Grade 12 certificate and over two years of relevant experience. Skills in MS Office and strong administration are essential. The position demands the ability to work under pressure while maintaining compliance with relevant legislation.

Qualifications

• Relevant experience in a similar position over two years.
• Clean disciplinary, criminal, and credit record.
• Understanding of audible filing for ISO Audits.

Responsibilities

• Develop key client relationships and maintain current relationships.
• Log all Maintenance and Security Related Issues.
• Assist Patrons, Visitors, Tenants, Contractors, and Delivery Personnel.

Skills

Interpersonal skills

Administration skills

Proficiency in MS Office

Ability to work under pressure

Education

Grade 12 (Matric) qualification

Job description

An Internal Vacancy exists for a Call Centre Agent in the Banking Division based in Sandton (Melrose Arch).

The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:

• Developing key client relationships and maintaining current relationships with Melrose Arch Tenants
• Logging all Maintenance and Security Related Issues
• Controlling Service Contractors
• Assisting Patrons, Visitors, Tenants, Contractors, and Delivery Personnel with inquiries
• Recording CCIMS Building Inspections
• Making Tenant Courtesy Calls
• Recording Retail Opening and Closing Times
• Providing Emergency Assistance
• Ensuring processes and systems are in place to maintain and improve customer service delivery
• Ensuring company compliance with relevant legislation and requirements
• Handling administration reporting and logistics
• Achieving targets as per identified measures

Preferred qualifications / attributes / skills :

• Monthly and weekly reports
• Grade 12 (Matric) qualification or relevant qualifications
• Relevant experience in a similar position over two years
• Good interpersonal and strong administration skills
• Proficiency in MS Office (Word, Excel, Outlook)
• Ability to work under pressure, meet deadlines, and adapt to change
• Clean disciplinary, criminal, and credit record
• Understanding of audible filling for ISO Audits