Call Center QA Specialist - Elevate Customer Quality

Talksure Pty Ltd; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A respected financial services provider in Durban is seeking Quality Assurance Agents to assess calls, create scorecards, and provide feedback to maintain high quality standards. Ideal candidates will have strong administration skills, excellent communication, and attention to detail. This role offers an opportunity to grow within a dynamic team and make impactful contributions in the field of quality assurance.

Qualifications

• Positivity and reliability in a fast-paced environment.
• Experience in quality assurance is preferred but not mandatory.
• Ability to provide detailed feedback and assess calls.

Responsibilities

• Assess calls to ensure quality standards.
• Create detailed scorecards for performance tracking.
• Provide feedback to improve quality assurance processes.

Skills

Strong administration skills

Excellent communication

Attention to detail

Job description

A respected financial services provider in Durban is seeking Quality Assurance Agents to assess calls, create scorecards, and provide feedback to maintain high quality standards. Ideal candidates will have strong administration skills, excellent communication, and attention to detail. This role offers an opportunity to grow within a dynamic team and make impactful contributions in the field of quality assurance.