Call Center Operator x4

Capsicumcooking; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An educational institution in Johannesburg seeks a Recruitment Consultant to drive enrolment through telephonic engagement and relationship building. The role includes cold calling, market promotion of programs, student engagement, and administrative data management. Ideal candidates should have a Matric certificate, sales qualification advantage, and at least 1 year of sales experience. Strong communication and customer service skills are crucial for success in this position, aimed at fostering connections with potential students and their families.

Qualifications

• 1 year minimum sales experience.

Responsibilities

• Recruit new students through telephonic engagement.
• Build strong relationships with stakeholders.
• Promote brand awareness for enrolment growth.
• Maintain a positive relationship with prospective students.

Skills

Strong time management skills

High attention to detail

Customer service orientation

Ability to cope with change

Ability to work under pressure

Team player

Effective verbal communication skills

Education

Matric / Grade 12 (NQF Level 4)

Sales qualification

Job description

LOCATION

Johannesburg

Overall Purpose of the Job:

To recruit new students for Capsicum Culinary Studio by applying the institution’s recruitment methodology, conducting effective telephonic engagement, building strong stakeholder relationships, and promoting brand awareness to drive enrolment growth.

Key Performance Areas/Main Outputs and Responsibilities:

Cold Calling & Lead Generation

• Contact existing students to obtain referrals.
• Call parents of current students to enquire about potential sibling enrolment.
• Re-engage inactive students from the college database.
• Contact prospective students to market Capsicum Culinary Studio and promote available programmes.

Telephonic Consultations & Student Engagement

• Initiate telephonic contact with prospective students.
• Introduce and explain the Capsicum brand and philosophy.
• Schedule and conduct telephonic interviews.
• Explain the consultation process and gather student information for database capturing.
• Ask career-specific questions to identify course interests.
• Present and explain course offerings in detail while checking for understanding.
• Address student queries, concerns, and provide accurate programme guidance.
• Advise prospective students regarding acceptance into the institution.
• Build rapport with students throughout the consultation process.
• Communicate important dates such as application closing deadlines.

Administration & Data Management

• Acquire, update, and accurately capture student details on the internal database.
• Ensure all interactions and follow-ups are recorded and maintained for reporting.

Customer Service & Relationship Building

• Provide excellent customer service to enhance the student experience.
• Maintain positive relationships with prospective students, current students, and their families.

QUALIFICATION REQUIREMENTS

• Matric / Grade 12 (NQF Level 4).
• Sales qualification (advantageous).

EXPERIENCE

• Minimum 1 year sales experience.

SKILLS & COMPETENCIES

• Strong time management skills.
• High attention to detail.
• Customer service orientation.
• Ability to cope with change and adapt quickly.
• Ability to work under pressure and meet deadlines.
• Team player with collaborative working abilities.
• Effective verbal communication skills.