Call Center Operations Leader — Drive Growth & Excellence

Percepta LLC; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A global customer experience company in Cape Town is seeking a Call Center Operations Manager to oversee operational strategy and manage a junior management team. You will drive performance and customer satisfaction while ensuring operational excellence. Ideal candidates have a minimum of 4 years in call center management and possess strong leadership skills. This role offers competitive compensation and opportunities for professional development.

Benefits

Competitive compensation

Performance bonuses

Career growth opportunities

Qualifications

• Minimum 4 years of call center management or equivalent experience.
• Strong people leadership and client management skills.
• Ability to mentor and inspire team members.

Responsibilities

• Direct the operational strategy for long-term success.
• Manage and develop the junior management team.
• Ensure operational performance exceeds metrics and KPIs.

Skills

Call center management

Stakeholder management

Data analysis for reporting

People leadership

Job description

A global customer experience company in Cape Town is seeking a Call Center Operations Manager to oversee operational strategy and manage a junior management team. You will drive performance and customer satisfaction while ensuring operational excellence. Ideal candidates have a minimum of 4 years in call center management and possess strong leadership skills. This role offers competitive compensation and opportunities for professional development.