Call Center Agent – Evening Shifts For Students

Mashreq Bank; Cape Town; Hybrid; ZAR 200 000 - 300 000; Part time

Job summary

A dynamic consultancy is seeking Call Center Agents to support customer service operations during evening hours. This role is ideal for college students or fresh graduates looking to gain professional experience in a supportive environment. Responsibilities include handling customer inquiries, maintaining high satisfaction levels, and achieving performance metrics. A flexible schedule is available to accommodate academic commitments. This opportunity offers competitive pay, paid training, and a letter of recommendation upon completion.

Benefits

Competitive hourly pay

Paid training

Opportunity for growth

Work-from-home flexibility

Qualifications

• No prior call center experience required.
• Prior experience in customer service, sales, or hospitality is a plus.
• Freshers and college students are encouraged to apply.

Responsibilities

• Handle inbound and outbound customer service calls professionally.
• Provide product or service information to customers.
• Record call notes accurately in the CRM system.
• Meet performance metrics including customer satisfaction.
• Escalate complex queries to relevant departments.

Skills

Excellent verbal communication skills in English

Strong listening and problem-solving abilities

Ability to handle high-pressure situations

Basic computer proficiency (MS Office, email, CRM tools)

Ability to work independently and as part of a team

Job description

Job Summary

Houston Skilled Consultancy is looking for dynamic and articulate Call Center Agents to support our growing client service operations during the evening hours.

This is an ideal opportunity for college students or fresh graduates who are looking to gain professional experience in a fast‑paced, supportive environment.

You will be the voice of our organization, assisting customers with inquiries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities

• Handle inbound and outbound customer service calls in a professional and courteous manner
• Provide product or service information to customers and address their concerns
• Record detailed and accurate call notes in the CRM system
• Meet or exceed performance metrics including response time, customer satisfaction, and call quality
• Escalate complex queries or complaints to the relevant departments
• Maintain confidentiality and adhere to data protection policies
• Participate in training sessions and team briefings to stay updated on products, services, and procedures

Required Skills and Qualifications

• Excellent verbal communication skills in English
• Strong listening and problem‑solving abilities
• Ability to handle high‑pressure situations with patience and professionalism
• Basic computer proficiency (MS Office, email, CRM tools)
• Ability to work independently and as part of a team
• Must have a quiet and distraction‑free environment for remote work (if applicable)

Experience

• No prior call center experience required
• Prior experience in customer service, sales, or hospitality is an added advantage
• Freshers and college students are highly encouraged to apply

Working Hours

• Evening shifts: 6:00 PM to 11:00 PM (Monday to Saturday)
• Flexible scheduling available to accommodate academic commitments
• Option to work weekends for additional hours and pay

Knowledge, Skills, and Abilities

• Understanding of customer service principles and practices
• Good interpersonal and time‑management skills
• Familiarity with call center technology is a plus (e.g., dialers, headsets, ticketing tools)
• Fluency in English; knowledge of regional languages is a bonus

Benefits

• Competitive hourly pay with performance bonuses
• Paid training and onboarding support
• Opportunity for growth within the organization
• Letter of recommendation and experience certificate upon completion
• Work‑from‑home flexibility (based on performance and department needs)
• Ideal for students looking to build communication and career‑ready skills

Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we believe in nurturing young talent and offering flexible, meaningful employment opportunities.

We foster a culture of inclusivity, growth, and continuous learning.

Whether you are looking to gain experience, earn extra income, or step into the corporate world, we provide the tools and support you need to succeed.

How to Apply

Interested candidates should send their updated resume along with a brief cover letter mentioning their availability and motivation to apply.

Email us.

Subject Line: Application for Call Center Agent – Evening Shift

Apply now and take the first step towards a rewarding professional journey!