Business Process Engineer (Healthcare)

Paracon; Bellville; Hybrid; ZAR 450 000 - 600 000; Full time

Job summary

A leading consulting firm seeks a Process Engineer in Bellville, South Africa. The role focuses on business process optimisation and transformation initiatives. Candidates must have a minimum of 5 years in process engineering, with a strong background in Lean and Six Sigma methodologies. Responsibilities include leading reengineering efforts, stakeholder engagement, and ensuring compliance with engineering standards. Join a dynamic team committed to continuous improvement and operational excellence.

Qualifications

• Minimum 5 years’ experience in business process improvement or process engineering.
• Experience coaching and mentoring design teams.
• Capability in Lean methodologies and Six Sigma.

Responsibilities

• Lead business process reengineering and optimisation initiatives.
• Analyse, map, and baseline current processes.
• Design optimised future-state processes.
• Conduct stakeholder engagement sessions.
• Drive process automation and workflow optimisation.

Skills

Lean methodologies

Six Sigma

Business Process Improvement

Process Automation

Agile methodologies

Education

IT-related qualification (degree or diploma)

Job description

Overview

Purpose of the Role

The Process Engineer (Business Process Analyst) will lead strategic reengineering and transformation initiatives across the organisation. The role focuses on business process optimisation, end-to-end client journey improvement, and ensuring adherence to recognised engineering and process design standards. The incumbent will drive continuous improvement, identify efficiency opportunities, engage stakeholders, and support organisational change by establishing process baselines and redesigning workflows to enhance operational excellence.

Responsibilities

• Lead business process reengineering and optimisation initiatives across multiple business areas.
• Analyse, map, and baseline current processes to identify inefficiencies and improvement opportunities.
• Design optimised future-state processes that enhance performance, customer experience, and compliance.
• Conduct stakeholder engagement sessions, workshops, and interviews to gather insights and validate process changes.
• Ensure alignment of process designs with business strategy, operational goals, and engineering standards.
• Drive process automation, digitisation, and workflow optimisation initiatives.
• Facilitate change management activities and support adoption of new processes.
• Provide coaching and mentoring to junior analysts, developing process design skills within the team.
• Collaborate with cross-functional teams including business owners, IT, product, operations, and project managers.
• Ensure process documentation, controls, and governance standards are maintained.
• Support Agile delivery streams with process insights, requirements, and continuous improvement feedback.
• Monitor implemented processes and measure post-deployment performance improvements.
• Attend onsite sessions when required, even outside the standard hybrid schedule, based on project demand.

Qualifications & Experience

Minimum Requirements

• IT-related qualification (degree or diploma)
• Minimum 5 years’ experience in business process improvement or process engineering; experience coaching and mentoring design teams
• Demonstrated capability in:

• Lean methodologies
• Six Sigma
• Business Process Improvement
• Process Automation
• Agile methodologies

Advantageous

• Healthcare / medical aid / scheme administration domain knowledge
• Experience working in highly regulated or client-driven environments