Business Leader - Enterprise Services

Bebeedeliverance; Gauteng; On-site; ZAR 600 000 - 750 000; Full time

Job summary

A leading service provider in South Africa is seeking a National Service Delivery Manager. This role involves overseeing service delivery across various business lines, ensuring alignment with organizational goals and customer expectations, and driving service excellence. The ideal candidate will focus on building strong client relationships and ensuring compliance with governance, risk, and quality standards. This position is critical for maintaining high service quality and satisfaction levels in the organization.

Responsibilities

• Overseeing effective delivery of services across all business lines.
• Ensuring alignment with organisational objectives and customer expectations.
• Building and maintaining strong client relationships.

Job description

As a National Service Delivery Manager, you will be responsible for overseeing the effective delivery of services across all business lines.

This role ensures alignment with organisational objectives, customer expectations and contractual Service Level Agreements (SLAs).

Your key focus areas include building and maintaining strong client relationships, driving service excellence and ensuring compliance with governance, risk and quality standards.