Business Enablement: Dept. Home Affairs Manager

Absa Group; Johannesburg; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading financial institution seeks a professional to manage and monitor DHA activities in Johannesburg. This role involves providing specialist advice on business enablement, ensuring compliance with DHA policies, and enhancing customer experience through effective process management. Ideal candidates will have a Bachelor's degree and 1-2 years of experience at a junior management level, alongside strong skills in stakeholder management and problem-solving abilities.

Qualifications

• 1-2 years of experience in a similar environment at junior management level.
• Experience with DHA processes.

Responsibilities

• Plan, manage, integrate and monitor DHA activities and processes.
• Provide specialist advice and support in business enablement related to DHA.
• Monitor compliance risks and implement corrective actions.

Skills

Stakeholder management

Results driven

Complex problem solving

Commercial awareness

Systems thinking capability

Education

Bachelor's Degrees and Advanced Diplomas in Business, Commerce and Management Studies

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To plan, manage, integrate and monitor the implementation of DHA activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

To provide specialist advice and support in business enablement and creation of information to inform decision making.

Job Description

Preferred Education

• Bachelor`s Degrees and Advanced Diplomas

Preferred Experience

• 1-2 years’ Experience in a similar environment at junior management level
• Experience with DHA processes

Knowledge and Skills

• Stakeholder management
• Results driven
• Complex problem solving
• Commercial and cross functional awareness
• Systems thinking capability and business acumen

Implementation and Embedment of DHA processes

• Understanding the service delivery requirements required from a DHA perspective.
• Oversee DHA processes and activities in IC.

Learning and Development

• Support with the training and development needs required to integrate DHA capabilities into branch network.
• Designing learning content based on DHA requirements.
• Crafting learning journey for branch network.

Governance and Compliance

• Keeping up to date with changes on DHA policies and regulations.
• Support with the implementation of DHA processes.
• Ensure adherence to regulatory requirements and internal governance standards related to DHA processes.
• Monitor compliance risks and implement corrective actions where necessary.

Business Management

• To provide specialist advice and support in assisting to manage, implement and deliver on business initiatives with regards to DHA roll out.

Ensure that timelines are met

• Support in delivering on DHA initiatives in a timeously manner.
• Supporting in adhering to DHA timelines for delivery of initiatives.

Dealing with Stakeholders

• Taking responsibility for managing the expectations of stakeholders.
• Collaborating with stakeholders to effectively implementing and embedding DHA processes.

Performance Monitoring & Reporting

• Develop and maintain dashboards or reports to track DHA process performance.
• Provide insights and recommendations to improve operational efficiency.

Risk Management

• In conjunction with Risk and Ops Manager assess operational risks associated with DHA activities and implement mitigation strategies.
• Escalate critical risks to relevant stakeholders promptly.

Change Management

• Lead change initiatives to embed new DHA processes across the branch network.
• Communicate changes effectively to stakeholders and ensure smooth adoption.

Customer Experience

• Monitor the impact of DHA processes on customer experience.
• Implement improvements to enhance client satisfaction.

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised