Business Development & Engagement Manager – Call Center

GBS; KwaZulu-Natal; On-site; ZAR 450,000 - 650,000; Full time

Job summary

A leading call center is seeking a Business Development & Engagement Manager to drive sales growth and enhance client relationships. This role requires 2–5 years of experience in sales or business development within a call center environment. The ideal candidate will have a proven track record of achieving revenue targets and strong stakeholder engagement skills. Join us in enhancing our market presence and client engagement strategies.

Qualifications

• 2–5 years’ experience in sales, business development, or account management, ideally within a call center/BPO environment.
• Proven track record of achieving and exceeding revenue targets.
• Strong experience in stakeholder engagement and corporate relationship management.
• Knowledge of call center sales processes, lead generation, and client onboarding.
• Excellent communication, presentation, and negotiation skills.

Responsibilities

• Drive new business development by identifying and pursuing sales opportunities.
• Build, manage, and maintain strong relationships with corporate clients and stakeholders.
• Develop and implement engagement initiatives that promote the call center’s services.
• Collaborate with teams to ensure successful execution of sales strategies.
• Conduct client meetings, presentations, and contract negotiations.
• Monitor sales performance and analyze revenue trends.
• Report regularly to senior management on business development progress.
• Represent the call center at industry events to enhance brand visibility.
• Identify opportunities for process improvements and value-added services.

Skills

Sales and business development expertise

Strong stakeholder and client relationship management

Strategic thinking and execution

Call center sales process knowledge

Negotiation and closing skills

Data-driven decision-making and reporting

Cross-functional collaboration

Excellent organizational and time management skills

Education

Bachelor’s degree in Business, Marketing, Sales, or related field

Job description

Overview

The Business Development & Engagement Manager is responsible for identifying, developing, and managing new business opportunities while building strong client relationships in a call center environment. The role focuses on sales growth, stakeholder engagement, and strategic partnerships, ensuring revenue targets are met while enhancing the call center’s reputation and market presence.

Responsibilities

• Drive new business development by identifying and pursuing sales opportunities in line with company growth objectives.


• Build, manage, and maintain strong relationships with corporate clients, stakeholders, and decision-makers.


• Develop and implement engagement initiatives that promote the call center’s services and strengthen client partnerships.


• Collaborate with Operations, Training, HR, and Marketing teams to ensure successful execution of sales and engagement strategies.


• Conduct client meetings, presentations, and contract negotiations to secure new business and strengthen existing accounts.


• Monitor call center sales performance, analyzing pipeline conversion rates, campaign effectiveness, and revenue trends.


• Report regularly to senior management and Exco on business development progress, engagement initiatives, and key development areas.


• Represent the call center at industry events, networking forums, and corporate engagements to enhance brand visibility.


• Identify opportunities for process improvements, partnerships, and value-added services to grow client satisfaction and retention.

Qualifications and Experience

• Bachelor’s degree in Business, Marketing, Sales, or related field (preferred).


• 2–5 years’ experience in sales, business development, or account management, ideally within a call center/BPO environment.


• Proven track record of achieving and exceeding revenue targets.


• Strong experience in stakeholder engagement and corporate relationship management.


• Knowledge of call center sales processes, lead generation, and client onboarding.


• Excellent communication, presentation, and negotiation skills.

Skills and Competencies

• Sales and business development expertise.


• Strong stakeholder and client relationship management.


• Strategic thinking and execution.


• Call center sales process knowledge.


• Negotiation and closing skills.


• Data-driven decision-making and reporting.


• Cross-functional collaboration.


• Excellent organizational and time management skills.

We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.

Thank you for choosing us as your employer of choice. Please note that only suitably qualified candidates will be considered. If you do not hear from us within 14 working days, please regard your application as unsuccessful. We wish you well in your future endeavors.