Business and Process Analysts( 12 Months FTC)

MultiChoice Group; Randburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading media and entertainment company is seeking a Business and Process Analyst to enhance efficiency and develop business strategies. The ideal candidate should have a BCom degree, 5+ years of experience in business analysis, and strong analytical skills. Previous experience in African markets and knowledge of MultiChoice products is a plus. This position is located in Randburg, Gauteng.

Qualifications

• 5+ years of experience in Business and Process Analysis preferred.
• Experience working with African markets is advantageous.
• Understanding of business and process design principles.

Responsibilities

• Develop business concepts and capabilities based on strategy.
• Document business requirements and processes.
• Implement management and control systems for strategic alignment.

Skills

Relationship building

Deadline Driven

Strong Coordination Skill

Strong Written skills

Conflict Management

Strong Analytical Skill

Presentation skills

Report writing

Education

BCom Degree or equivalent qualification

Business and process analysis certification

Customer Experience knowledge and experience

Tools

MS Excel

MS PowerPoint

Job description

Overview

The Organization

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment. By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.

Join Africa’s most loved storyteller!

About the Role

Help the businesses to implement solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners. Analyze by studying the needs, its business model, its workflows, and its technological systems. Making recommendations to Management that will improve business efficiency. Document requirements and solutions against best practices and frameworks.

Responsibilities

• Develop Business and Process COE
• Build business and process analysis frameworks/practices within MAH
• Establish COE for MAH
• Assist in the development and implementation of a repository
• Provide and incorporate methodology to keep business rules updated at all times
• Implement governance framework
• Implement advanced strategies for gathering, reviewing and analyzing data requirements
• Develop business concepts, capabilities and organizational structures as informed by business strategy – Identify and develop business processes and requirements
• Highlight business rules, data and concepts.
• Provide operational thinking that enables the group to focus on the big picture
• Implement management and control systems and frameworks to ensure alignment between business capabilities and strategic goals
• Conduct Business and Process analysis
• Assess business holistically and develop the business architecture
• Develop and validate both current-state and future-state maps with cross-functional teams and/or customers
• Distill large amounts of complex requirements and data from disparate sources, condense, simplify and clearly articulate the information for the purpose of problem solving
• Assist in defining a set of KPIs that allow management to measure performance of the business as a whole
• Document business requirements
• Document business processes
• Always challenge the status quo to obtain best outcomes
• Eliciting requirements
• Translating and simplifying requirements
• Requirements management and communication
• Prioritize requirements and create conceptual prototypes and mock-ups
• Apply best practices for effective communication and problem-solving
• Researching possible software solutions to increase work efficiency
• Develop business data
• Assist in defining business data architecture
• Assist in continuously refining data architecture
• Clearly map data flows (current and future)
• Build Capability for Business and Process Analysis
• Provide the bridging between business strategy, enterprise architecture
• Business processes (implemented through systems, people and their individual job functions)
• Teach internal teams and countries on frameworks and capabilities
• Provide services to internal teams and country / regional MAH businesses

Qualifications

• BCom Degree or equivalent qualification
• Business and process analysis certification
• Customer Experience knowledge and experience

Required Skills

• Relationship building
• Deadline Driven
• Strong Coordination Skill
• Strong Written skills
• Conflict Management
• Strong Analytical Skill (including use of MS Excel for data analysis)
• Presentation skills (including development of MS PowerPoint documents)
• Report writing- audience Snr Management & Exco

Preferred Skills

• Minimum of 5 years’ experience in Business and Process Analysis
• Experience with working with African markets would be an advantage
• MultiChoice Product / Service knowledge an advantage
• Excellent understanding of business and process design principles and methodologies and proven track record
• Good overall experience in all areas of the MAH Business would be an advantage