Business Analyst V

FirstRand; South Africa; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading financial institution in South Africa seeks an experienced Business Analyst to strengthen requirements gathering and process optimisation efforts. The ideal candidate has over 5 years of business analysis experience, specifically in digital banking. Responsibilities include assessing business processes and facilitating project implementations to enhance efficiency and service delivery.

Benefits

Opportunities to network and innovate

Challenging Work

Qualifications

• 5+ years related experience in business analysis.
• Experience in a digital banking environment.

Responsibilities

• Assess and optimise end-to-end business processes.
• Facilitate implementation of approved projects.
• Develop insights and apply innovative solutions.

Skills

Business analysis tools and techniques

Requirements gathering

Stakeholder management

Creative problem solving

Document management tools (JIRA, Confluence)

Education

Diploma/degree in IT or related field

Job description

Overview

Responsible to elicit and validate business requirements with stakeholders and to analyse and translate business requirements into requirement packages from which applications solutions are developed. The business analyst is responsible for defining business needs for new and/or enhanced products, services or optimised business processes.

Hello Future Business Analyst

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now\'s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who has experience in:

• Review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives
• Using business analysis tools and techniques
• Participating in all phases of the system development life cycle
• A digital banking environment
• Requirements gathering and stakeholder management
• Engaging in new-to-build projects and enhancements
• Document and project management tools effectively (JIRA, Confluence)
• Out-of-the box thinking for creative problem solving and analysis
• Dynamic and collaborative approaches to develop value-adding solutions

Key Responsibilities

• Assess, analyse and optimise end-to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements.
• Facilitate and coordinate the end-to-end implementation of prioritised and approved projects.
• Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation.
• Develop, encourage and nurture collaborative relationships within business and/or across the FRG.
• Assess own performance through seeking timely and clear feedback and request training where appropriate.
• Develop new insights into situations and apply innovative solutions to make organisational improvements.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions relating to building technical equipment.
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.

Access & Opportunities

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

Qualifications

• Diploma/degree in IT or related field of study
• 5+ years related experience

Next steps

• Are you interested to take the step? We look forward to engaging with you further. Apply now!

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

19/09/25

All appointments will be made in line with FirstRand Group\'s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.