Business Analyst Training

Boardroom Appointments; South Africa; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A consulting agency is looking for a Business Analyst for a 3-month contract in South Africa. The ideal candidate will have a relevant IT degree and at least 3 years of experience in an end user-facing role. Responsibilities include ensuring compliance with management processes, managing SLAs, and fostering inter-departmental relationships. Training and documentation experience is essential.

Qualifications

• Matric [Grade 12] required.
• Minimum 3 years experience in an end user-facing role.
• Experience in business process documentation essential.

Responsibilities

• Ensure compliance with incident, request, and change management processes.
• Manage SLAs with vendors.
• Ensure compliance with organizational policies.
• Foster good inter-departmental relationships.

Skills

Technical/IT knowledge

Business process documentation

Training documentation creation

Understanding technology processes

Education

Relevant Technical/IT Degree or Diploma

Job description

About the job: Business Analyst Training - 3-Month Contract

Minimum Requirements:

• Matric [Grade 12]
• Relevant Technical/IT Degree or Diploma
• At least 3 years experience in an end user-facing role
• Experience in business process documentation
• Experience in creating training documentation
• Understanding of relevant processes and accountability in technology

Responsibilities:

• Ensure compliance with all incident, request, and change management processes (e.g., Requirements Management, Critical Incident process)
• Manage Service Level Agreements (SLAs) with vendors
• Ensure compliance with organizational policies and report non-compliance issues
• Ensure adherence to governance standards like SOX and King IV
• Follow IM PMO processes, including gate reviews
• Uphold organizational values and foster good inter-departmental relationships
• Participate in staff development and formal training
• Deliver on strategic roadmaps and initiatives
• Complete ad hoc requests in a timely manner
• Attend stakeholder meetings and close out actions promptly
• Complete training within specified timelines
• Submit all strategic activities for approval
• Ensure task closures are agreed upon by requesters
• Update project plans, schedules, status reports, and baselines according to PMO governance