Business Analyst Process Engineering

NTT Data; Johannesburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading IT services company in Johannesburg is seeking a Business Analyst to support the Rationalisation Project. The successful candidate will lead process engineering activities, translating business needs into functional requirements with the aim of standardising accommodation-related processes. This role requires strong expertise in process discovery, modelling, and optimisation, along with effective stakeholder engagement to drive improvements and compliance.

Qualifications

• 5 years experience as a Business Analyst with a focus on process analysis.
• Demonstrated experience in process rationalisation initiatives.
• Proven experience working on multi-stakeholder initiatives.

Responsibilities

• Elicit and document business processes across the project.
• Apply engineering principles to design future-state processes.
• Produce high-quality process models using BPMN.

Skills

Business process analysis

Process modelling

Stakeholder engagement

Process optimisation

Education

Information Systems bachelor's degree or equivalent

Qualification in Business Analysis or Process Engineering

Tools

BPMN

Sparx Enterprise Architect

Job description

Summary of role

The Business Analyst will support the Rationalisation Project by leading process engineering activities related to a system under development. The role requires strong capability in process discovery, modelling, optimisation, and governance, with the objective of standardising and rationalising accommodation-related processes. The incumbent will translate business needs into well-defined processes and functional requirements that support improved compliance, efficiency, and digital enablement.

Responsibilities

Business Analysis and Process Discovery

• Elicit, analyse, and document business processes across the value chain of the project.
• Facilitate structured workshops and interviews with internal & external stakeholders to document current-state (AS-IS) processes, business rules, and control points.
• Identify process gaps, inefficiencies, risks, and duplication that impede rationalisation objectives.

Process Engineering and Optimisation

• Apply process engineering and re-engineering principles to design future-state (TO-BE) processes that support standardisation, simplification, and improved service delivery.
• Develop process improvement recommendations that balance operational feasibility, compliance requirements, and system enablement.
• Ensure process designs align with institutional policies, governance frameworks, and applicable legislation.

Process Modelling and Documentation

• Produce high-quality process models using BPMN and recognised modelling tools such as Sparx Enterprise Architect or equivalent.
• Develop comprehensive process artefacts, including process maps, SIPOC diagrams, RACI matrices, business rules catalogues, control frameworks, and standard operating procedures.
• Maintain a structured process and requirements repository to support traceability, auditability, and reuse.

Rationalisation and Governance Support

• Support the Rationalisation Project by analysing process overlap and fragmentation and proposing consolidation or elimination opportunities.
• Assist in defining process ownership, accountability, performance measures, and escalation mechanisms.
• Contribute to process-related inputs for policy reviews, compliance assessments, and audit engagements.

Requirements Definition and Digital Enablement

• Translate optimised process designs into clear functional and non-functional requirements to support system enhancements, integrations, or workflow automation.
• Collaborate with ICT, architects, and delivery teams to ensure requirements are solution-agnostic, testable, and aligned with enterprise standards.
• Support user acceptance criteria definition and traceability between processes, requirements, and delivered solutions.

Stakeholder Engagement and Change Support

• Engage effectively with diverse stakeholders across business and technical domains.
• Communicate complex process and requirements concepts clearly and in a structured manner.
• Support change management activities by documenting process impacts, transition states, and adoption considerations.

Key Deliverables

• AS-IS and TO-BE process models for the project. A process rationalisation analysis and recommendations.
• Business and functional requirements documentation where required. Standardised process frameworks and SOPs.
• Process governance and ownership artefacts. Inputs into the system and automation initiatives.
• A consolidated analysis and process improvement report aligned to project objectives.

Qualifications

Matric and Information Systems bachelors degree or equivalent (NQF Level 7), Qualification in Business Analysis and/or Process Engineering.

Experience

• 5 years experience as a Business Analyst with a strong emphasis on process analysis and improvement.
• Demonstrated experience in process rationalisation or transformation initiatives.
• Proven experience working on multi-stakeholder initiatives involving policy, compliance, and operational processes.