Business Analyst

Pedros Flame Grilled Chicken; Durban; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading food service company in Durban is seeking a skilled Business Analyst to support growth across Africa. The ideal candidate will need 8-10 years of experience in business analysis with a strong focus on Quick Service Restaurants (QSR). Responsibilities include translating business requirements into functional specifications, developing dashboards for operational insights, and collaborating across departments to enhance strategies. Proficiency in tools like Power BI and Excel is essential for success in this role.

Qualifications

• 8-10 years of experience in business analysis, preferably in retail, hospitality, or QSR.
• Strong analytical and problem-solving skills.
• Proficiency in data visualization and reporting tools.

Responsibilities

• Translate business requirements into functional specifications for IT teams.
• Develop and maintain dashboards and reports to support decision-making.
• Collaborate with teams to align strategies with business insights.

Skills

Business analysis

Problem-solving

Data visualization

Stakeholder engagement

Education

Bachelor's degree in Information Systems, Business Management or related field

Tools

Power BI

Excel

SQL

POS systems

ERP systems

CRM systems

Job description

Pedros Chicken is seeking a skilled and driven Business Analyst to support its growth and operational excellence across Africa.

The ideal candidate will have experience in business analysis, with a strong understanding of QSR operations.

Experience in the food service industry is highly advantageous.

Key Responsibilities

• Business Analysis & Insights: Translate business requirements into functional specifications for IT and development teams. Analyse performance data across stores and regions to identify trends, inefficiencies, and opportunities for growth. Develop and maintain dashboards and reports to support decision‑making across departments. Conduct root cause analysis on operational challenges and recommend data‑driven solutions.
• Operational & Strategic Support: Collaborate with operations, marketing, finance, and supply chain teams to align strategies with business insights. Monitor and report on KPIs such as sales, customer satisfaction, labour efficiency, and food cost. Support pricing strategies, menu optimisation, and promotional effectiveness through data analysis.
• Business Process Mapping & Improvement: Lead initiatives to map current ("as‑is") business processes and design future ("to‑be") processes. Identify gaps, inefficiencies, and bottlenecks in workflows across departments. Recommend and support implementation of business process improvements using technology innovations (e.g., automation, digital tools, AI‑driven analytics).
• Project Management & Implementation: Support cross‑functional projects including new store rollouts, digitisation, system upgrades, and operational changes. Track project milestones, manage risks, and ensure timely delivery of initiatives.
• Customer & Market Analysis: Analyse customer behaviour, feedback, and loyalty data to inform service and marketing strategies. Conduct competitor and market trend analysis to support strategic planning and brand positioning.
• Systems & Tools: Work with POS, ERP, and CRM systems to extract and analyse data. Use tools such as Excel, Power BI, SQL, and other analytics platforms to deliver insights.

Qualifications & Experience

• Required:
  • Bachelor's degree in Information Systems, Business Management or related field.
  • 8-10 years of experience in business analysis, preferably in retail, hospitality, or QSR.
  • Strong analytical and problem‑solving skills.
  • Proficiency in data visualization and reporting tools (e.g., Power BI).
  • Excellent communication and stakeholder engagement skills.
• Highly Advantageous:
  • Experience working in or with Quick Service Restaurants, especially in South Africa.
  • Knowledge of food service operations, supply chain, and inventory management.