Broker Business Development Consultant- Kzn

Telesure Investment Holdings; Durban; On-site; ZAR 350 000 - 500 000; Full time

Job summary

A leading financial services provider in South Africa is looking for a Broker Business Development Consultant in Durban. The role involves building and maintaining relationships with brokers, managing a portfolio of brokers, and ensuring sales targets are achieved while adhering to regulatory requirements. The ideal candidate should have 3-5 years of experience in broker management, relevant qualifications, and strong customer service skills. This is an excellent opportunity to advance your career in a purpose-driven organization.

Qualifications

• 3-5 years of experience in Broker management.
• Understanding of regulatory compliance in the insurance industry.
• Ability to build and maintain customer relationships.

Responsibilities

• Develop and implement broker contact plans.
• Act as the first contact point for broker queries and complaints.
• Manage the broker portfolio and ensure compliance with business objectives.
• Produce accurate reports on broker performance and sales.

Skills

Broker relationship management

Sales strategy development

Customer service excellence

Data reporting

Networking

Education

Grade 12 / SAQA Accredited Equivalent

Regulatory Examination and relevant short-term personal lines and business qualifications

B. Com / Higher Diploma in business-related field

Job description

Broker Business Development Consultant- KZN

Join TIH, home to some of South Africa's leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

Build, maintain and enhance relationships with new and existing External Partners and leverage their partner relationships in order to deliver end-to-end business results to ensure optimal business development.

Responsibilities Broker Relationships Development

Execute on the Broker sales strategy to achieve targeted financial results by developing and implementing a Broker contact plan to communicate product launches and engage potential Brokers in relevant sales campaigns to build new relationships.

Act as first point of contact for Broker queries and complaints and resolve these, referring complex issues and complaints to senior managers and ensuring that the customer receives an appropriate and speedy response.

Broker Customer Service

Provide a quality service to Brokers while identifying opportunities to secure new business or support retention.

Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.

Effectively manage the entire Broker's portfolio, including but not limited to sales, leads, closing, cancellations, premium income and claims ratios in line with business objectives and compliance requirements.

Ensure Brokers are continuously up to date with regards to training, products and processes across TIH's entire value chain to drive sales and ensure adherence to business and statutory requirements.

Deliver on TCF principles in alignment with regulatory requirements.

Broker Needs / Experience Research

Contribute to the understanding of Broker segments, trends, needs and expectations by reporting and providing feedback on client interactions.

Ensure that possible constraints for Brokers are constantly assessed and that ideas for improvement are given to business using fact‑based evidence to enhance growth and deal‑making opportunities.

Performance Management

Deliver new business development sales targets and ensure quarterly targets are met and provide guidance to Brokers / External Partners to ensure sales targets are met.

Ensure growth of the entire Broker portfolio by monitoring each Broker's monthly performance by providing them with their portfolio performance stats.

Data Collection & Reporting

Produce accurate reports for others by collecting data using pre-set tools, methods and formats and inputting it into standard formats.

Generate daily, weekly and monthly tracking reports on respective activities.

Network of Influence

Participate actively in the development and nurturing of networks and relationships internally and externally by attending all the necessary industry functions.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential.

Maintain an understanding of relevant technology, competitors, external regulation and industry best practices through ongoing education, attending events and reading specialist media.

Operational Compliance

Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.

Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure.

Manage & mitigate risks, i.e. reputational, quality of business, commission, legislation and fraud, by ensuring sound business practice, procedures and controls are implemented and adhered to within the panel of Brokers / External Partners.

Education Grade 12 / SAQA Accredited Equivalent (Essential)

Regulatory Examination and relevant short‑term personal lines and business qualifications (e.g. Business Insurance) (Essential)

All relevant FAIS requirements (Essential)

Relevant CPD accreditation (Essential)

Experience: 3-5 years experience in Broker

Qualifications

B. Com / Higher Diploma or equivalent business‑related qualification (Advantageous)