Branch Advisor Fais

Wesbank; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution is seeking a Branch Advisor in Gauteng to enhance customer experiences and provide tailored banking solutions. The ideal candidate will have an NQF4 qualification or higher, along with 1-2 years of experience in client services support. Key responsibilities include building relationships with clients, analyzing their needs, and achieving sales results in a dynamic environment. This role offers personal and professional growth opportunities.

Benefits

Personal and professional growth

Dynamic team relationships

Challenging working environment

Qualifications

• 1-2 years experience in Client Services Support and delivery.
• 1-3 years in Client Services Support and Delivery.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience.
• Educate customers on banking platforms.
• Analyze customer data for tailored solutions.
• Achieve sales results.
• Conduct yourself ethically.

Skills

Customer Centric

Problem-solving

Persuasive Selling Skills

Strong Communication

Attention to Detail

Education

NQF4 qualification or higher

Relevant completed (NQF 5) qualification - preferred Banking

Job description

Overview

Branch Advisor FAIS page is loaded. Branch Advisor FAIS locations: Alberton. Time type: Full time. Posted today. End Date: December 17. Job requisition id: R #. Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

Qualifications

• NQF4 qualification or higher.
• 1-2 years experience in Client Services Support and delivery.
• Relevant completed (NQF 5) qualification - preferred Banking.
• 1-3 years - Client Services Support and Delivery.

Personal Qualities

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills.
• Able to understand rules in a regulated environment.
• Agile and Flexible.
• Strong communication and interpersonal skills.
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

Benefits and Opportunities

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment.
• Personal and professional growth.
• Opportunities to have an impact in a local market as a brand ambassador.

Apply now if you are interested in taking the next step.

We look forward to engaging with you!

All appointments will be made in line with FirstRand Group's Employment Equity plan.

The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Take note that applications will not be accepted on the date and onward, kindly submit applications ahead of the closing date indicated below: 17/12/25.