BPO Manager Recruitment & Staffing Operations

Hire Hangar; Johannesburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A staffing solutions provider in Johannesburg is seeking an experienced BPO Manager to lead and optimize recruitment and staffing operations. The successful candidate will manage offshore teams, improve process efficiency, and ensure high client satisfaction. Key qualifications include proven BPO management experience, knowledge of ATS/HRIS systems, and strong leadership skills. This is an excellent opportunity for someone who thrives in a fast-paced environment.

Qualifications

• Proven experience managing or running a BPO within the recruitment/staffing industry.
• Deep knowledge of ATS/HRIS systems, preferably Ashby.
• Strong leadership and performance management skills.

Responsibilities

• Lead and scale BPO operations to support global recruitment delivery.
• Oversee team management, SLAs, and client satisfaction.
• Implement process improvements to drive efficiency and quality.
• Collaborate with recruitment leadership to align operations with hiring strategies.

Skills

Leadership

Performance management

Stakeholder communication

Tools

ATS/HRIS systems

Job description

BPO Manager – Recruitment & Staffing Operations

We are seeking an experienced BPO Manager with a strong background in the recruitment and staffing industry. The ideal candidate will have hands‑on expertise in managing offshore teams, optimizing processes, and driving performance within a BPO setting.

Responsibilities:

• Lead and scale BPO operations to support global recruitment delivery
• Oversee day‑to‑day team management, SLAs, and client satisfaction
• Implement process improvements to drive efficiency and quality
• Manage integration and utilization of ATS/HRIS platforms (Ashby, Greenhouse, Lever, etc.)
• Collaborate with recruitment leadership to align BPO operations with hiring strategies

Requirements:

• Proven experience managing or running a BPO within the recruitment/staffing industry
• Deep knowledge of ATS/HRIS systems (Ashby preferred)
• Strong leadership, performance management, and stakeholder communication skills
• Ability to work in a fast‑paced, high‑growth environment