Billing & Collections Specialist - Customer-First Payments

1-gird South Africa; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A leading web hosting company in South Africa is looking for a Billing & Collections Agent to manage accurate billing and provide exceptional customer service. The ideal candidate will handle billing queries, perform account management, and ensure compliance with billing processes. Strong communication and negotiation skills are essential, along with experience in customer service roles. Join our team to help enhance customer operations through reliable billing services.

Benefits

Health benefits

Flexible working hours

Qualifications

• At least 2 years of experience in billing or collections.
• Ability to explain billing concepts to non-technical customers.
• Experience in customer service roles.

Responsibilities

• Handle all billing and collections queries across hosting services.
• Perform daily follow-ups on overdue accounts.
• Ensure accuracy of recurring billing cycles.
• Update customer billing information and maintain records.

Skills

Excellent verbal and written communication skills

Strong negotiation and conflict resolution abilities

Analytical, detail-oriented, and accurate

Customer-first mindset

Strong administrative and time-management skills

Tools

cPanel

WHMCS

Plesk

Job description

A leading web hosting company in South Africa is looking for a Billing & Collections Agent to manage accurate billing and provide exceptional customer service. The ideal candidate will handle billing queries, perform account management, and ensure compliance with billing processes. Strong communication and negotiation skills are essential, along with experience in customer service roles. Join our team to help enhance customer operations through reliable billing services.